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How To Fix EPIC_PP_SERVICES103 - Item Statuses could not be updated (due to locking issues)


SAP Error Message - Details

  • Message type: E = Error

  • Message class: EPIC_PP_SERVICES - Messages for Payment Processing Services

  • Message number: 103

  • Message text: Item Statuses could not be updated (due to locking issues)

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message EPIC_PP_SERVICES103 - Item Statuses could not be updated (due to locking issues) ?

    The SAP error message EPIC_PP_SERVICES103 indicates that there are issues with updating item statuses due to locking problems. This typically occurs in environments where multiple users or processes are trying to access or modify the same data simultaneously, leading to contention and locking conflicts.

    Causes:

    1. Database Locking: The most common cause is that the item or data being accessed is locked by another transaction or user. This can happen if:

      • Another user is currently editing the same item.
      • A previous transaction has not been completed or has failed, leaving the lock in place.
      • Long-running transactions that hold locks for an extended period.
    2. Configuration Issues: Sometimes, the configuration of the system or the way the transactions are set up can lead to locking issues.

    3. Performance Issues: If the system is under heavy load, it may lead to delays in releasing locks, causing contention.

    Solutions:

    1. Identify and Release Locks:

      • Use transaction codes like SM12 (Display and Delete Locks) to identify which user or process is holding the lock on the item. You can then decide to release the lock if appropriate.
      • Ensure that users are not holding locks longer than necessary.
    2. Check for Long-Running Transactions:

      • Use transaction SM66 (Global Work Process Overview) to monitor active processes and identify any long-running transactions that may be causing locks.
    3. Retry the Operation:

      • Sometimes, simply retrying the operation after a short wait can resolve the issue if the lock is released by the other user or process.
    4. Optimize Processes:

      • Review and optimize the processes that are causing locking issues. This may involve breaking down large transactions into smaller ones or improving the performance of the processes.
    5. System Configuration:

      • Review the configuration settings related to locking and transaction handling. Ensure that they are set up optimally for your business processes.
    6. User Training:

      • Train users on best practices for data access and editing to minimize locking conflicts.

    Related Information:

    • SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
    • System Logs: Review system logs for any additional error messages or warnings that may provide more context about the locking issue.
    • Performance Monitoring: Regularly monitor system performance and locking behavior to proactively address potential issues before they impact users.

    If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or consult with SAP support for further assistance.

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