How To Fix EPIC_PP_SERVICES012 - EPIC not active; Customizing settings for EPIC application incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_PP_SERVICES - Messages for Payment Processing Services

• Message number: 012

• Message text: EPIC not active; Customizing settings for EPIC application incomplete

What causes this issue?

You want to start the functions for Electronic Payment Integration for
China (EPIC) using the <LB>EPIC_PROC</> transaction, but this is not
possible. Also you cannot find the <LS>Electronic Payment Integration</>
node on the <LS>SAP Easy Access </>screen under <LS>Accounting</> ->
<LS>Financial Accounting</> -> <LS>Accounts Payable</> ->
<LS>Country-Specific Functions</> -> <LS>China</>. You cannot start
these functions because you have not entered EPIC as a
<DS:DE.FPRL_APPL_DESCR>Payment Release List application</> in
Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to use the Electronic Payment Integration functions, you
must do the following:
1.,,Enter <LB>EPIC </>in the
<DS:SIMG.FPRLVC_DEFINITION_DC>Define Applications</> Customizing
activity.
2.,,Enter <LB>EPIC</> as the application filter value for this
application ID.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_PP_SERVICES012 - EPIC not active; Customizing settings for EPIC application incomplete ?

  The SAP error message EPIC_PP_SERVICES012 indicates that the EPIC (Enterprise Product Information Center) application is not active, and the customizing settings for the EPIC application are incomplete. This error typically arises in the context of SAP's Product Lifecycle Management (PLM) or similar modules where EPIC is utilized.
  Cause:
  
  Inactive EPIC Configuration: The EPIC application may not be activated in the system.
  Incomplete Customizing Settings: The necessary customizing settings for the EPIC application may not have been fully configured or may be missing.
  Authorization Issues: The user may not have the necessary authorizations to access or activate the EPIC application.
  Transport Issues: If the configuration was transported from another system, there may have been issues during the transport process that left the settings incomplete.
  
  Solution:
  
  
  Activate EPIC:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section to activate the EPIC application.
  Check the transaction codes related to EPIC (e.g., SPRO) and ensure that the necessary settings are activated.
  
  
  
  Complete Customizing Settings:
  
  Review the customizing settings for the EPIC application. Ensure that all required settings are completed.
  You may need to refer to the SAP documentation or consult with your SAP Basis or functional consultant to ensure that all necessary configurations are in place.
  
  
  
  Check Authorizations:
  
  Verify that the user encountering the error has the appropriate authorizations to access and use the EPIC application.
  If necessary, work with your security team to adjust the user roles and permissions.
  
  
  
  Transport Check:
  
  If the settings were transported from another system, check the transport logs for any errors or issues.
  Ensure that all necessary transport requests have been successfully imported and that no objects are missing.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to EPIC and PLM, such as C223 (for customizing) or C201 (for creating/change product).
  Documentation: Review the official SAP documentation for EPIC and PLM to understand the configuration requirements and best practices.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after following these steps, it may be beneficial to engage SAP support for further assistance.