How To Fix EPIC_PP_SERVICES002 - Group &1 is currently being processed by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_PP_SERVICES - Messages for Payment Processing Services

• Message number: 002

• Message text: Group &1 is currently being processed by another user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_PP_SERVICES002 - Group &1 is currently being processed by another user ?

  The SAP error message EPIC_PP_SERVICES002 indicates that a particular group (denoted as &1) is currently being processed by another user. This typically occurs in scenarios where multiple users are trying to access or modify the same data or object simultaneously, leading to a lock situation.
  Cause:
  
  Concurrent Access: Another user is currently working on the same group or object, which causes a lock to prevent data inconsistencies.
  Long-running Transactions: A transaction may be taking longer than expected, causing the lock to persist.
  System Configuration: Certain configurations in the SAP system may lead to more frequent locking scenarios.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their transaction and then try again.
  Identify the Lock: Use transaction code SM12 to check for locks. You can see which user is holding the lock and what object is locked.
  Contact the User: If you identify the user holding the lock, you can reach out to them to see if they can release the lock or if they are done with their task.
  Release the Lock: If necessary and if you have the appropriate permissions, you can manually delete the lock entry in SM12. However, this should be done with caution, as it may lead to data inconsistencies.
  Review Transaction Design: If this issue occurs frequently, consider reviewing the design of the transactions to minimize locking scenarios, such as optimizing the process or implementing better user training.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  ST22: To check for dumps that might provide additional context.
  
  
  User Training: Ensure that users are trained on how to properly handle transactions to minimize locking issues.
  System Performance: Regularly monitor system performance and transaction times to identify any bottlenecks that may lead to prolonged locks.
  
  If the problem persists or if you are unsure about taking any actions, it is advisable to consult with your SAP Basis team or system administrator for further assistance.