How To Fix EPIC_LOGON013 - Account ID invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_LOGON - Bank Communication Logon User Maintain

• Message number: 013

• Message text: Account ID invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_LOGON013 - Account ID invalid ?

  The SAP error message EPIC_LOGON013: Account ID invalid typically indicates that the account ID you are trying to use for logging into the SAP system is not recognized or is invalid. This can happen for several reasons. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect Account ID: The account ID entered may be misspelled or incorrect.
  Account Deactivation: The account may have been deactivated or locked by an administrator.
  User Not Created: The user account may not have been created in the SAP system.
  System Configuration Issues: There may be issues with the configuration of the SAP system or the user management settings.
  Expired Password: The password associated with the account may have expired, leading to login issues.
  
  Solutions:
  
  Verify Account ID: Double-check the account ID for any typos or errors. Ensure that you are using the correct case (uppercase/lowercase) as SAP is case-sensitive.
  Contact Administrator: If you suspect that the account may be deactivated or locked, contact your SAP system administrator to verify the status of your account.
  User Creation: If you are a new user, ensure that your account has been created in the SAP system. If not, request the creation of your user account from the administrator.
  Password Reset: If you suspect that your password has expired, request a password reset from your administrator.
  Check System Logs: If you have access, check the system logs for any additional error messages or information that may provide insight into the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to the EPIC_LOGON013 error. SAP frequently updates its knowledge base with solutions to common problems.
  User Management: Familiarize yourself with the user management processes in your organization, including how to create, deactivate, and manage user accounts.
  Documentation: Refer to the official SAP documentation for more information on user authentication and account management.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your IT support team or SAP support for further investigation.