How To Fix EPIC_EBR037 - Bank receipt posted within EPIC; no mapped document

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_EBR - EPIC_EBR

• Message number: 037

• Message text: Bank receipt posted within EPIC; no mapped document

What causes this issue?

You selected a bank receipt that has been posted using the
<LS>Electronic Payment Integration (China) </>(EPIC) functions.
For bank receipts with the <LS>Posted </>status, the <LS>Find Document
</>function only works if a payment document has been mapped to the bank
receipt using the options under the <LS>Find Doc. </>pushbutton. In that
case, it is possible to change or delete the assignment.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To use the <LS>Find Document </>function, select one of the following
options:
Select a bank receipt with the <LS>New </>or <LS>Identified </>status
Select a bank receipt with the <LS>Posted </>status, which has a mapped
payment document posted outside EPIC (icon exists in the <LS>Mapped
Document </>column)

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_EBR037 - Bank receipt posted within EPIC; no mapped document ?

  The SAP error message EPIC_EBR037 typically indicates that a bank receipt has been posted within the EPIC system, but there is no corresponding mapped document in the system. This can occur in financial processes where transactions need to be linked to specific documents for proper accounting and reporting.
  Cause:
  
  Missing Mapping: The most common cause is that the bank receipt has not been properly mapped to a corresponding document in the system. This could be due to configuration issues or missing entries in the mapping tables.
  Data Entry Errors: There may have been an error during data entry, leading to a mismatch between the bank receipt and the expected document.
  Integration Issues: If EPIC is integrated with other systems (like SAP ERP), there may be issues in the data transfer or synchronization between these systems.
  Configuration Issues: Incorrect configuration settings in the EPIC system or the mapping rules may lead to this error.
  
  Solution:
  
  Check Mapping Configuration: Review the mapping configuration in the EPIC system to ensure that the bank receipts are correctly mapped to the corresponding documents. This may involve checking the mapping tables or settings.
  Verify Data Entry: Ensure that the bank receipt was entered correctly and that all required fields are filled out. Look for any discrepancies in the document numbers or other identifiers.
  Reconcile Transactions: If the bank receipt is legitimate but not mapped, you may need to create or adjust the corresponding document manually to ensure that it is linked correctly.
  Consult Documentation: Refer to the EPIC documentation or user manuals for specific instructions on how to resolve mapping issues.
  Contact Support: If the issue persists, consider reaching out to your IT support team or SAP support for further assistance. They may have additional tools or insights to help resolve the issue.
  
  Related Information:
  
  EPIC System: EPIC is often used in healthcare and other industries for managing financial transactions, including bank receipts and payments.
  SAP Integration: If your organization uses SAP alongside EPIC, ensure that the integration points are functioning correctly and that data is being transferred as expected.
  User Training: Ensure that users are trained on the correct procedures for entering and mapping bank receipts to avoid future errors.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the EPIC_EBR037 error effectively.