How To Fix EPIC_BANK_COMM118 - Cannot get other results; result type differs from Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_BANK_COMM - Message Class for BACO PROG

• Message number: 118

• Message text: Cannot get other results; result type differs from Customizing

What causes this issue?

The system has tried to process a response from your bank, but the other
results differ from the Customizing settings that the system uses to
process these results.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Check that you have entered the correct other results structure for this
bank communication type in the
<DS:SIMG.EPIC_C_BCDV>Define Bank Communication Details</> Customizing
activity.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_BANK_COMM118 - Cannot get other results; result type differs from Customizing ?

  The SAP error message EPIC_BANK_COMM118 typically indicates that there is a mismatch between the expected result type in the system's configuration (Customizing) and the actual result type being processed. This error often arises in the context of bank communication or payment processing, where the system expects a certain format or type of data but receives something different.
  Cause:
  
  Configuration Mismatch: The result type defined in the Customizing settings does not match the result type being returned by the bank or the data being processed.
  Data Format Issues: The data being sent or received may not conform to the expected format, leading to discrepancies.
  Incorrect Mapping: There may be incorrect mapping of result types in the configuration settings, causing the system to be unable to interpret the incoming data correctly.
  Versioning Issues: If there are updates or changes in the bank's communication protocols or formats, the system may not be updated accordingly.
  
  Solution:
  
  
  Check Customizing Settings: 
  
  Navigate to the relevant Customizing settings in SAP (usually found under Financial Accounting or Bank Communication).
  Verify that the result types configured match the expected result types from the bank or the data being processed.
  
  
  
  Review Data Formats:
  
  Ensure that the data being sent or received adheres to the expected formats. This may involve checking the file formats, data structures, and any transformation rules applied.
  
  
  
  Update Mapping:
  
  If there are discrepancies in the mapping of result types, update the mapping in the Customizing settings to ensure they align with the incoming data.
  
  
  
  Consult Documentation:
  
  Review any documentation provided by the bank regarding the expected formats and result types. This can help identify any changes that may have occurred.
  
  
  
  Testing:
  
  After making adjustments, conduct tests to ensure that the system can now process the data without encountering the error.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your bank's technical support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like OBPM1 (for bank communication settings) or SPRO (to access the Customizing menu) to navigate to the relevant settings.
  Logs and Traces: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the issue.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the EPIC_BANK_COMM118 error in your SAP system.