How To Fix EPIC_BANK_COMM117 - Cannot get other results; result not maintained in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_BANK_COMM - Message Class for BACO PROG

• Message number: 117

• Message text: Cannot get other results; result not maintained in Customizing

What causes this issue?

The system has tried to process a response from your bank, but the
system cannot find the Customizing settings needed to use the others
results structure.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check that you have entered the correct other results structure for this
bank communication type in the
<DS:SIMG.EPIC_C_BCDV>Define Bank Communication Details</> Customizing
activity.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_BANK_COMM117 - Cannot get other results; result not maintained in Customizing ?

  The SAP error message EPIC_BANK_COMM117 indicates that the system is unable to retrieve certain results because they have not been maintained in the Customizing settings. This error typically arises in the context of bank communication or payment processing within SAP, particularly when dealing with electronic bank statements or payment files.
  Cause:
  
  
  Missing Customizing Entries: The most common cause of this error is that the necessary customizing settings for the bank communication process have not been properly configured. This could involve missing entries in the relevant tables or configuration settings that define how the system should handle specific bank communication scenarios.
  
  
  Incorrect Configuration: There may be incorrect or incomplete configuration settings that do not align with the expected results for the bank communication process.
  
  
  Data Issues: There could be issues with the data being processed, such as missing or incorrect information that prevents the system from generating the expected results.
  
  
  Solution:
  
  
  Check Customizing Settings: 
  
  Navigate to the relevant customizing transaction (usually through SPRO) and verify that all necessary settings for bank communication are correctly maintained. This may include settings for payment methods, bank accounts, and communication formats.
  Ensure that the specific results or configurations that the system is trying to access are indeed defined in the customizing.
  
  
  
  Maintain Missing Entries: 
  
  If you identify that certain entries are missing, you will need to create or update them in the customizing settings. This may involve defining new payment formats, bank accounts, or other related configurations.
  
  
  
  Review Documentation: 
  
  Consult SAP documentation or help resources related to bank communication to ensure that you are following the correct procedures for configuration.
  
  
  
  Test the Configuration: 
  
  After making changes, perform tests to ensure that the error no longer occurs and that the bank communication process works as expected.
  
  
  
  Consult with SAP Support: 
  
  If the issue persists after checking and updating the customizing settings, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBPM1 (for payment methods), OBVCU (for customizing payment transactions), and others that may be relevant to bank communication.
  SAP Notes: Check for any SAP Notes related to the error message or the specific bank communication process you are working with. SAP Notes often contain important fixes or recommendations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to resolve the EPIC_BANK_COMM117 error and ensure that your bank communication processes function correctly.