How To Fix EPIC_ACTIONS407 - Payment files could not be sent, not all items could be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_ACTIONS - Messages for Payment Processing Services

• Message number: 407

• Message text: Payment files could not be sent, not all items could be locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_ACTIONS407 - Payment files could not be sent, not all items could be locked ?

  The SAP error message EPIC_ACTIONS407 indicates that there was an issue with sending payment files because not all items could be locked. This typically occurs in the context of payment processing, where the system attempts to lock certain items (like invoices or payment requests) to ensure that they are not modified while the payment file is being generated or sent.
  Causes:
  
  Concurrency Issues: Another user or process may be accessing or modifying the same items that the system is trying to lock, leading to a failure in locking all required items.
  Database Locking: The database may have reached its limit for locks, or there may be a deadlock situation.
  Configuration Issues: There may be configuration settings in the payment processing module that are not set correctly.
  System Performance: If the system is under heavy load, it may struggle to lock items in a timely manner.
  
  Solutions:
  
  Check for Concurrent Access: Ensure that no other users or processes are trying to access the same items. You may need to coordinate with other users or check for background jobs that might be locking the items.
  Retry the Process: Sometimes, simply retrying the payment processing after a short wait can resolve the issue if it was caused by temporary locking.
  Review Lock Entries: Use transaction codes like SM12 to check for existing lock entries. You can identify if there are locks that are preventing your process from completing.
  Increase Lock Table Size: If the issue is related to the number of locks, consider increasing the size of the lock table in the database configuration.
  Check System Performance: Monitor system performance and resource usage. If the system is under heavy load, consider optimizing performance or scheduling payment processing during off-peak hours.
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage lock entries), SM21 (to check system logs), and ST22 (to analyze dumps).
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  Documentation: Review SAP documentation related to payment processing and locking mechanisms for more insights into how to manage and troubleshoot these issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.