How To Fix EPIC_ACTIONS406 - Response message from bank cannot be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_ACTIONS - Messages for Payment Processing Services

• Message number: 406

• Message text: Response message from bank cannot be processed

What causes this issue?

After you sent an outgoing payment file to your bank, the system
received an automatic response message from your bank. However, the
system cannot process the response message because there are settings
missing in Customizing for this bank communication type.

System Response

The status of the payment file is "Sent", but the status of the items in
the file remains "Payment Order Created".

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can do one of the following:
Check your settings for this bank communication type in the
<DS:SIMG.EPIC_C_BCDV>Define Bank Communication Details</> Customizing
activity. Note that the
<DS:DE.EPIC_USAGE_CATEGORY>usage category</> must be for payments from
the bank. Then resend the file. The system automatically updates the
status of the items when it receives the automatic response message.
Query the status of the items in the sent file on the <LS>Process Items
</> tab page. Select the items and choose the <PF>Query</> button.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_ACTIONS406 - Response message from bank cannot be processed ?

  The SAP error message "EPIC_ACTIONS406 Response message from bank cannot be processed" typically indicates an issue with the communication between your SAP system and the bank's system, particularly in the context of electronic payments or bank statements. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  
  Incorrect Configuration: The integration settings between SAP and the bank may not be configured correctly. This includes parameters like bank details, communication methods, or file formats.
  
  
  Invalid Data: The data being sent to the bank may contain errors or invalid information, such as incorrect account numbers, payment amounts, or transaction types.
  
  
  Bank Response Issues: The bank may be sending back a response that the SAP system cannot interpret, possibly due to changes in the bank's API or response format.
  
  
  Network Issues: There may be connectivity issues between your SAP system and the bank, leading to incomplete or corrupted messages.
  
  
  Authorization Issues: The user or system may not have the necessary permissions to process the response from the bank.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings in SAP related to bank communication. Ensure that all parameters are set correctly, including bank master data and payment methods.
  
  
  Validate Data: Before sending data to the bank, validate the information to ensure it meets the bank's requirements. This may involve checking account numbers, payment formats, and other relevant details.
  
  
  Review Bank Response: If possible, capture the response from the bank and analyze it for any errors or discrepancies. This may require working with the bank's support team to understand the response format.
  
  
  Network Troubleshooting: Check for any network issues that may be affecting communication with the bank. This could involve checking firewalls, VPNs, or other network configurations.
  
  
  User Permissions: Ensure that the user or system account has the necessary permissions to process bank responses. This may involve checking roles and authorizations in SAP.
  
  
  Consult Documentation: Refer to SAP documentation or the bank's integration guidelines for any specific requirements or changes that may have been implemented.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or the bank's technical support for assistance. They may have additional insights or updates regarding the integration.
  
  
  Related Information:
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP, such as FBZP (Payment Program Configuration) and OBPM1 (Manage Payment Methods), to help troubleshoot configuration issues.
  
  
  Logs and Traces: Review application logs and traces in SAP (using transaction codes like SLG1 for application logs) to gather more information about the error and its context.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.