How To Fix EMV214 - In a customer change the move-in and move-out customers must be different

SAP Error Message - Details

• Message type: E = Error

• Message class: EMV - Reserved for IS-U: move-in/out

• Message number: 214

• Message text: In a customer change the move-in and move-out customers must be different

What causes this issue?

You have already created a move-out document (&v2&) for business
partner partner &v1& as part of a
<DS:GLOS.BFFA0F0A2953D411BA560800060D888B>customer change</>.

System Response

You cannot create a move-in document for business partner &v1& as part
of a customer change.

How to fix this error?

Choose another business partner for the move-in.
Restart the customer change.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMV214 - In a customer change the move-in and move-out customers must be different ?

  The SAP error message EMV214 indicates that there is an issue with the customer data during a move-in or move-out process in the SAP system, specifically in the context of utilities management. This error occurs when the system detects that the move-in and move-out customers are the same, which is not allowed in the context of the transaction being processed.
  Cause:
  The error typically arises in the following scenarios:
  
  Same Customer ID: The same customer ID is being used for both the move-in and move-out transactions. This can happen if the customer is trying to move from one location to another without properly closing the previous account.
  Incorrect Data Entry: There may be a data entry error where the user mistakenly inputs the same customer for both actions.
  System Configuration: There might be a configuration issue in the SAP system that does not allow for the same customer to be both moving out and moving in simultaneously.
  
  Solution:
  To resolve the EMV214 error, you can take the following steps:
  
  
  Verify Customer Data:
  
  Check the customer records to ensure that the move-in and move-out customers are indeed different. You can do this by reviewing the customer IDs involved in the transaction.
  
  
  
  Correct Data Entry:
  
  If the same customer ID was entered by mistake, correct the entry to reflect the appropriate move-in and move-out customers.
  
  
  
  Close Previous Account:
  
  If the customer is moving from one location to another, ensure that the previous account is properly closed before initiating a new move-in for the same customer.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or user manuals related to customer management and utilities to ensure compliance with the required processes.
  
  
  
  Check Configuration:
  
  If the issue persists, consult with your SAP administrator or technical team to check if there are any configuration settings that need to be adjusted in the system.
  
  
  
  Testing:
  
  After making the necessary corrections, attempt to process the move-in and move-out transactions again to see if the error is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with the relevant transaction codes used for managing customer data in SAP, such as EAM (Enterprise Asset Management) or IS-U (Industry Solution for Utilities).
  User Roles: Ensure that the user has the appropriate permissions to perform move-in and move-out transactions, as insufficient permissions can sometimes lead to unexpected errors.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.