How To Fix EMV213 - Create the move-in as part of a customer change

SAP Error Message - Details

• Message type: E = Error

• Message class: EMV - Reserved for IS-U: move-in/out

• Message number: 213

• Message text: Create the move-in as part of a customer change

What causes this issue?

Contract &v1& (installation &v2&) was canceled as part of a customer
change.
The subsequent contract for installation &v2& cannot be created via a
move-in.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the customer change function in <ls>Move-in processing, move-in/out
</> to process the move-in for installation &v2& as part of a customer
change that has already been started.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMV213 - Create the move-in as part of a customer change ?

  The SAP error message EMV213, which states "Create the move-in as part of a customer change," typically occurs in the context of managing customer master data and service-related processes in SAP IS-U (Industry Solution for Utilities). This error usually arises when there is an attempt to create a move-in (the process of registering a customer at a new address) without properly linking it to a customer change process.
  Cause:
  The error is generally caused by one of the following scenarios:
  
  Incomplete Customer Change Process: The system expects that a move-in should be part of a customer change process, but the necessary steps have not been completed.
  Missing Data: Required data for the customer change or move-in is missing or incorrectly entered.
  System Configuration: There may be configuration settings in the SAP system that dictate how move-ins and customer changes should be processed.
  
  Solution:
  To resolve the EMV213 error, you can follow these steps:
  
  
  Check Customer Change Process:
  
  Ensure that you are following the correct procedure for processing a customer change. This typically involves creating a customer change request and ensuring that it is properly saved and processed before attempting to create a move-in.
  
  
  
  Review Required Data:
  
  Verify that all necessary data for both the customer change and the move-in is complete and accurate. This includes customer details, address information, and any other relevant data.
  
  
  
  Use the Correct Transaction:
  
  Make sure you are using the correct transaction codes for creating a customer change and move-in. For example, you might need to use transaction codes like EAM_MV for move-ins and EAM_CU for customer changes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for handling customer changes and move-ins. This can provide insights into the correct procedures and any specific configurations that may be in place.
  
  
  
  Check System Configuration:
  
  If the issue persists, consult with your SAP Basis or configuration team to ensure that the system settings are correctly configured to allow for the creation of move-ins as part of customer changes.
  
  
  
  Error Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or SAP Help Desk for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  Training: Ensure that users involved in customer management processes are adequately trained on the procedures and best practices for handling customer changes and move-ins.
  Testing: If changes are made to the configuration or processes, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  By following these steps, you should be able to address the EMV213 error and successfully create the move-in as part of the customer change process.