How To Fix EMV178 - Internal error: billing order cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: EMV - Reserved for IS-U: move-in/out

• Message number: 178

• Message text: Internal error: billing order cannot be created

What causes this issue?

An internal error has occured. The billing order for installation &V1&
(scheduled meter reading date &V2&) must be created, despite the fact
that the installation is not vacant on this date.

System Response

INCLUDE ISU_VERARB OBJECT DOKU ID TX

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMV178 - Internal error: billing order cannot be created ?

  The SAP error message EMV178, which states "Internal error: billing order cannot be created," typically occurs in the context of billing processes within SAP, particularly in the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error can arise due to various reasons, and addressing it often requires a systematic approach to identify the root cause.
  Possible Causes:
  
  
  Configuration Issues: Incorrect configuration settings in the billing or invoicing process can lead to this error. This includes issues with billing plans, pricing procedures, or master data.
  
  
  Master Data Problems: Missing or incorrect master data (such as customer data, material data, or pricing conditions) can prevent the system from creating a billing order.
  
  
  Technical Issues: There may be underlying technical issues, such as problems with the database, system performance, or software bugs.
  
  
  Authorization Issues: Insufficient user authorizations can also lead to this error, preventing the creation of billing orders.
  
  
  Incomplete Transactions: If there are incomplete or pending transactions in the system, it may block the creation of new billing orders.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings related to billing and invoicing. Ensure that all necessary settings are correctly defined.
  
  
  Validate Master Data: Check the relevant master data for completeness and accuracy. Ensure that all required fields are filled and that there are no inconsistencies.
  
  
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages or warnings that can provide insights into the issue.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs. This may require the assistance of a technical consultant.
  
  
  Check Authorizations: Ensure that the user attempting to create the billing order has the necessary authorizations. You can use transaction SU53 to check for authorization issues.
  
  
  System Performance: Monitor system performance and check for any database locks or performance bottlenecks that may be affecting the billing process.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF01 (Create Billing Document), VF02 (Change Billing Document), and VF03 (Display Billing Document) to navigate the billing process.
  Documentation: Review SAP documentation related to billing and invoicing processes for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and applying the suggested solutions, you should be able to resolve the EMV178 error and successfully create billing orders in SAP.