How To Fix EMV138 - Welcome letter already created

SAP Error Message - Details

• Message type: E = Error

• Message class: EMV - Reserved for IS-U: move-in/out

• Message number: 138

• Message text: Welcome letter already created

What causes this issue?

You created a welcome letter before you changed the move-in date or
added am installation to the move-in document.
The welcome letter may therefore contain incorrect or incomplete
information.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a new welcome letter.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMV138 - Welcome letter already created ?

  The SAP error message EMV138, which states "Welcome letter already created," typically occurs in the context of employee onboarding or customer management processes within SAP systems, particularly in modules related to HR or customer relationship management (CRM). This error indicates that a welcome letter or similar document has already been generated for the specific employee or customer, and the system is preventing the creation of a duplicate document.
  Cause:
  
  Duplicate Processing: The system has detected that a welcome letter has already been generated for the employee or customer in question.
  Workflow Issues: There may be issues in the workflow that lead to the generation of multiple requests for the same document.
  Data Entry Errors: Incorrect data entry or processing might lead to the system believing that a welcome letter has already been created.
  
  Solution:
  
  Check Document Status: Verify if the welcome letter has indeed been created. You can do this by checking the relevant transaction or report in SAP that lists generated documents.
  Review Workflow: If the letter was not intended to be generated, review the workflow or process that triggered the creation of the welcome letter. Ensure that it is functioning correctly and not causing duplicate requests.
  Delete or Modify Existing Document: If a welcome letter was created in error, you may need to delete or modify the existing document, depending on your organization's policies and the capabilities of your SAP system.
  Consult with IT Support: If you are unable to resolve the issue, it may be necessary to consult with your IT support team or SAP administrator for further assistance. They can provide insights into system logs or configurations that may be causing the issue.
  User Training: Ensure that users involved in the onboarding or document generation process are adequately trained to avoid duplicate entries.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system with fixes and improvements.
  Documentation: Review the relevant SAP documentation for the module you are working with to understand the expected behavior and processes related to welcome letter generation.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the EMV138 error and ensure that the welcome letter process functions smoothly.