How To Fix EMMA311 - Original date of clarification case changed from &1 &2 to &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 311

• Message text: Original date of clarification case changed from &1 &2 to &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA311 - Original date of clarification case changed from &1 &2 to &3 &4 ?

  The SAP error message EMMA311 indicates that the original date of a clarification case has been changed. This message typically arises in the context of SAP's Event Management or similar modules where clarification cases are used to track issues or discrepancies in processes.
  Cause:
  The error message EMMA311 is triggered when there is a modification to the original date of a clarification case. This could happen due to various reasons, such as:
  
  Manual Update: A user manually updates the date of the clarification case.
  System Process: A background job or process that automatically updates the date based on certain conditions.
  Data Migration: During data migration or system upgrades, dates may be adjusted.
  Incorrect Configuration: There may be configuration settings that allow for date changes that are not aligned with business rules.
  
  Solution:
  To resolve the EMMA311 error, consider the following steps:
  
  Review Changes: Check the change logs to see who or what process changed the date. This can help identify if it was an intentional update or an error.
  Validate Business Rules: Ensure that the change aligns with your business processes. If the change is not valid, revert it to the original date.
  User Training: If the change was made by a user, provide training on the proper handling of clarification cases to prevent unauthorized changes.
  System Configuration: Review the configuration settings related to clarification cases to ensure they are set up correctly and do not allow unintended changes.
  Consult Documentation: Refer to SAP documentation or support notes related to EMMA311 for any specific guidance or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to EMMA311.
  Transaction Codes: Familiarize yourself with relevant transaction codes that deal with clarification cases, such as /SAPTRX/EM for Event Management.
  User Roles: Ensure that user roles and authorizations are correctly set up to prevent unauthorized changes to clarification cases.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.