How To Fix EMMA267 - Clarification case is closed; only display possible

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 267

• Message text: Clarification case is closed; only display possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA267 - Clarification case is closed; only display possible ?

  The SAP error message EMMA267 indicates that the clarification case you are trying to access has been closed, and therefore, only display actions are permitted. This message typically arises in the context of SAP's Customer Relationship Management (CRM) or similar modules where clarification cases are used to manage inquiries or issues that require further investigation or resolution.
  Cause:
  
  Closed Clarification Case: The primary reason for this error is that the clarification case has been marked as closed in the system. Once a case is closed, it is no longer available for editing or further processing.
  User Permissions: The user may not have the necessary permissions to reopen or modify closed cases, depending on the organization's configuration and security settings.
  
  Solution:
  
  Review Case Status: Confirm that the clarification case is indeed closed. You can do this by checking the status in the system.
  Reopen Case (if applicable): If you have the necessary permissions and it is appropriate to do so, you may be able to reopen the case. This typically involves changing the status from "Closed" to "Open" or "In Progress." The exact steps may vary based on your organization's SAP configuration.
  Contact Support: If you do not have the permissions to reopen the case or if you believe there is an error, contact your SAP administrator or support team for assistance. They can provide guidance on how to proceed or make the necessary changes.
  Documentation: Ensure that any relevant documentation or notes are attached to the case for future reference, especially if it needs to be reopened.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this error message.
  User Roles and Permissions: Review the user roles and permissions assigned to your account to ensure you have the appropriate access to manage clarification cases.
  Training and Documentation: Familiarize yourself with the processes and procedures related to clarification cases within your organization, as this can help prevent similar issues in the future.
  
  If you continue to experience issues or need further assistance, consider reaching out to your SAP support team or consulting the SAP community forums for additional insights.