How To Fix EMMA234 - You are not authorized to display the case

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 234

• Message text: You are not authorized to display the case

What causes this issue?

You are not authorized to display the case.

System Response

Processing is terminated.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA234 - You are not authorized to display the case ?

  The SAP error message EMMA234, which states "You are not authorized to display the case," typically indicates that the user does not have the necessary permissions to access a specific case or document within the SAP system. This can occur in various SAP modules, particularly in areas related to case management, customer service, or incident management.
  Cause:
  
  Authorization Issues: The user’s role or profile does not include the necessary authorizations to view the case.
  Missing Authorization Objects: Specific authorization objects related to case management may not be assigned to the user.
  User Role Configuration: The user may not be assigned to the correct user role that includes access to the case.
  Case Status: The case may be in a status that restricts visibility to certain users.
  
  Solution:
  
  Check User Roles: Verify the user’s assigned roles and ensure that they include the necessary permissions to access the case.
  Review Authorization Objects: Check the relevant authorization objects (e.g., S_USER_AUTH, S_TCODE, etc.) to ensure that the user has the required authorizations.
  Consult with Security Team: If you do not have the necessary access to modify roles or authorizations, contact your SAP security or basis team to request the necessary changes.
  Case Status Review: Ensure that the case is in a status that allows it to be viewed by the user. If the case is restricted, it may need to be reassigned or its status changed.
  Transaction Codes: If applicable, ensure that the user has access to the specific transaction codes related to case management.
  
  Related Information:
  
  Transaction SU53: Users can use this transaction to check the last authorization check and see which authorizations were missing.
  Transaction PFCG: This transaction is used to manage roles and authorizations in SAP. It can be used to review and modify user roles.
  Documentation: Refer to SAP documentation or help resources for specific authorization objects related to the module you are working with.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to authorization errors.
  
  If the issue persists after checking the above points, it may be beneficial to escalate the matter to your SAP support team for further investigation.