How To Fix EMMA232 - Case category &1 is not identical to case category &2 for case &3

EMMA232 - Overview

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 232

• Message text: Case category &1 is not identical to case category &2 for case &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA232 - Case category &1 is not identical to case category &2 for case &3 ?

  The SAP error message EMMA232 indicates that there is a mismatch between the case categories assigned to a case in the system. Specifically, it states that the case category for a particular case does not match the expected case category. This can occur in various SAP modules, particularly in SAP Customer Relationship Management (CRM) or SAP Service Management (SM).
  
  Cause:
  The error typically arises due to one of the following reasons:
  
  Data Entry Error: The case was created or modified with an incorrect case category.
  
  Configuration Issues: There may be inconsistencies in the configuration settings for case categories in the system.
  Business Logic: The business rules defined in the system may require that certain case categories be used in specific scenarios, and the current case does not comply with these rules.
  Integration Issues: If the case is being created or updated through an interface or integration with another system, the data being sent may not match