How To Fix EMMA232 - Case category &1 is not identical to case category &2 for case &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 232

• Message text: Case category &1 is not identical to case category &2 for case &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA232 - Case category &1 is not identical to case category &2 for case &3 ?

  The SAP error message EMMA232 indicates that there is a mismatch between the case categories assigned to a case in the system. Specifically, it states that the case category for a particular case does not match the expected case category. This can occur in various SAP modules, particularly in SAP Customer Relationship Management (CRM) or SAP Service Management (SM).
  Cause:
  The error typically arises due to one of the following reasons:
  
  Data Entry Error: The case was created or modified with an incorrect case category.
  Configuration Issues: There may be inconsistencies in the configuration settings for case categories in the system.
  Business Logic: The business rules defined in the system may require that certain case categories be used in specific scenarios, and the current case does not comply with these rules.
  Integration Issues: If the case is being created or updated through an interface or integration with another system, the data being sent may not match the expected categories.
  
  Solution:
  To resolve the EMMA232 error, you can take the following steps:
  
  
  Verify Case Categories:
  
  Check the case category assigned to the case in question (case &3).
  Compare it with the expected case category (case category &2) to identify the discrepancy.
  
  
  
  Correct the Case Category:
  
  If the case category is incorrect, update the case with the correct category that matches the expected one.
  This can usually be done through the case management interface in SAP.
  
  
  
  Review Configuration:
  
  If the issue persists, review the configuration settings for case categories in the SAP system.
  Ensure that the categories are correctly defined and that there are no conflicting settings.
  
  
  
  Check Business Rules:
  
  Review any business rules or logic that may be enforcing specific case category requirements.
  Adjust the rules if necessary to allow for the intended case category.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on case categories and their configurations.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_CASE to access and manage cases.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to case categories.
  User Roles: Ensure that you have the necessary permissions to modify case categories in the system.
  
  By following these steps, you should be able to identify and resolve the EMMA232 error effectively.