How To Fix EMMA221 - Clarification case &1 has not been returned to the worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 221

• Message text: Clarification case &1 has not been returned to the worklist

What causes this issue?

Clarification case &v1& cannot be returned to the worklist as no
forwarding reason was entered.

System Response

Clarification case &v1& is not returned to the worklist.

How to fix this error?

If you want to return the clarification case to the worklist then enter
a forwarding reason.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA221 - Clarification case &1 has not been returned to the worklist ?

  The SAP error message EMMA221 indicates that a clarification case (identified by &1) has not been returned to the worklist. This message typically arises in the context of SAP's Event Management or similar modules where clarification cases are used to manage exceptions or issues that require resolution.
  Cause:
  
  Incomplete Processing: The clarification case may not have been fully processed or resolved, leading to it not being returned to the worklist.
  System Configuration: There may be configuration issues in the SAP system that prevent the case from being returned to the worklist.
  User Authorization: The user may not have the necessary authorizations to view or manage the clarification case.
  Workflow Issues: There could be issues with the workflow that manages the clarification cases, preventing them from being returned to the worklist.
  Data Integrity Issues: There may be inconsistencies or errors in the data associated with the clarification case.
  
  Solution:
  
  Check Case Status: Verify the status of the clarification case to ensure it has been processed correctly. If it is still open or pending, take the necessary actions to resolve it.
  Review Configuration: Check the configuration settings related to clarification cases in the SAP system. Ensure that all necessary settings are correctly configured.
  User Authorizations: Confirm that the user has the appropriate authorizations to access and manage the clarification case. If not, work with your SAP security team to grant the necessary permissions.
  Workflow Monitoring: Use transaction codes like SWI1 or SWI2_FREQ to monitor the workflow and identify any issues that may be preventing the case from being returned to the worklist.
  Data Consistency Check: Perform a data consistency check to identify any issues with the data related to the clarification case. This may involve checking for missing or incorrect entries in related tables.
  Consult Documentation: Refer to SAP documentation or notes related to EMMA221 for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Selection with Frequency) for monitoring workflows.
  SAP Notes: Check the SAP Support Portal for any notes related to EMMA221 that may provide additional insights or solutions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis or technical support team for further investigation.