How To Fix EMMA221 - Clarification case &1 has not been returned to the worklist

EMMA221 - Overview

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 221

• Message text: Clarification case &1 has not been returned to the worklist

What causes this issue?

Clarification case &v1& cannot be returned to the worklist as no
forwarding reason was entered.

System Response

Clarification case &v1& is not returned to the worklist.

How to fix this error?

If you want to return the clarification case to the worklist then enter
a forwarding reason.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA221 - Clarification case &1 has not been returned to the worklist ?

  The SAP error message EMMA221 indicates that a clarification case (identified by &1) has not been returned to the worklist. This message typically arises in the context of SAP's Event Management or similar modules where clarification cases are used to manage exceptions or issues that require resolution.
  
  Cause:
  
  Incomplete Processing: The clarification case may not have been fully processed or resolved, leading to it not being returned to the worklist.
  System Configuration: There may be configuration issues in the SAP system that prevent the case from being returned to the worklist.
  User Authorization: The user may not have the necessary authorizations to view or manage the clarification case.
  Workflow Issues: There could be issues with the workflow that manages the clarification cases, preventing them from being returned to the worklist.
  Data Integrity Issues: There may be inconsistencies or errors in the data associated with the clarification case.
  
  
  Solution:
  
  Check Case Status: Verify the status of the clarification case