How To Fix EMMA220 - Clarification case &1 not forwarded to processor &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 220

• Message text: Clarification case &1 not forwarded to processor &2

What causes this issue?

Clarification case &v1& cannot be forwarded to processor &v2& as no
forwarding reason was entered.

System Response

Clarification case &v1& is not forwarded to processor &v2&.

How to fix this error?

If you want to forward the case to another processor then enter a
forwarding reason.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA220 - Clarification case &1 not forwarded to processor &2 ?

  The SAP error message EMMA220, which states "Clarification case &1 not forwarded to processor &2," typically occurs in the context of the SAP system's handling of clarification cases, often related to workflows or document processing. This error indicates that a specific clarification case (identified by &1) could not be forwarded to the designated processor (identified by &2).
  Causes:
  
  Processor Not Assigned: The processor specified may not be correctly assigned or may not have the necessary authorizations to handle the clarification case.
  Workflow Issues: There may be issues with the workflow configuration that prevent the case from being forwarded.
  System Configuration: Incorrect settings in the system configuration related to the handling of clarification cases.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  Missing Data: Required data for processing the clarification case may be missing or incomplete.
  
  Solutions:
  
  Check Processor Assignment: Verify that the processor (&2) is correctly assigned to handle the clarification case and has the necessary authorizations.
  Review Workflow Configuration: Check the workflow settings to ensure that they are correctly configured to allow for the forwarding of clarification cases.
  System Configuration Review: Review the system configuration related to clarification cases to ensure that all settings are correct.
  Error Logs: Check the system logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  Data Validation: Ensure that all required data for the clarification case is present and correctly formatted.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a technical issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) for checking logs, and SWI1 (Work Item Selection) for monitoring workflow items.
  Documentation: Review SAP documentation related to clarification cases and workflow management for best practices and troubleshooting steps.
  User Authorizations: Ensure that the user roles and authorizations are correctly set up for users involved in the clarification process.
  
  By following these steps, you should be able to identify the root cause of the EMMA220 error and implement a suitable solution.