How To Fix EMMA205 - Case category &2 does not exist for clarification case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 205

• Message text: Case category &2 does not exist for clarification case &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA205 - Case category &2 does not exist for clarification case &1 ?

  The SAP error message EMMA205 indicates that there is an issue with the case category in the context of a clarification case. Specifically, it means that the system cannot find the specified case category for the given clarification case. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Non-Existent Case Category: The case category specified in the error message does not exist in the system. This could be due to a typo, or the category may not have been created or activated.
  Configuration Issues: The configuration settings for case categories may not be properly set up in the system.
  Authorization Issues: The user may not have the necessary permissions to access the specified case category.
  Data Inconsistency: There may be inconsistencies in the data that link the clarification case to the case category.
  
  Solution:
  
  
  Check Case Category: Verify that the case category specified in the error message exists in the system. You can do this by navigating to the relevant configuration settings in SAP.
  
  Use transaction codes like SPRO to access the configuration settings and check under the relevant module (e.g., Customer Service, Sales, etc.) for case categories.
  
  
  
  Create or Activate Case Category: If the case category does not exist, you may need to create it or activate it if it has been deactivated.
  
  Ensure that all necessary fields and settings are correctly filled out.
  
  
  
  Review User Authorizations: Check if the user encountering the error has the necessary authorizations to access the case category. This can be done by reviewing the user roles and permissions in the system.
  
  
  Data Consistency Check: Ensure that the data linking the clarification case to the case category is consistent and correct. This may involve checking the master data or transactional data related to the case.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on case categories and their configuration.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be useful for finding similar issues faced by other users and their solutions.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the EMMA205 error and implement a solution to resolve it.