How To Fix EMMA207 - No case created for category &1 created, identical case &2 exists

EMMA207 - Overview

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 207

• Message text: No case created for category &1 created, identical case &2 exists

What causes this issue?

No new clarification case was generated for case category &V1&, as the
not yet completely processed clarification case &V2& was generated on
the basis of identical application log messages.

Clarification case &V2& was generated for business object &V3& &V4&.
ENDIF

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA207 - No case created for category &1 created, identical case &2 exists ?

  The SAP error message EMMA207 indicates that a case could not be created for a specific category because an identical case already exists in the system. This error typically arises in the context of case management or incident management within SAP systems, particularly in modules related to customer service or support.
  
  Cause:
  The primary cause of this error is that the system has detected a duplicate case that matches the criteria of the new case you are trying to create. The system is designed to prevent the creation of duplicate cases to maintain data integrity and avoid confusion in case handling.
  
  Solution:
  To resolve the EMMA207 error, you can take the following steps:
  
  
  Check for Existing Cases: 
  
  Review the existing cases in the system to confirm whether the case you are trying to create already exists. You can search for cases using relevant filters such as category, status, or other identifying information.
  
  
  
  Modify the New Case: