How To Fix EMMA207 - No case created for category &1 created, identical case &2 exists

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 207

• Message text: No case created for category &1 created, identical case &2 exists

What causes this issue?

No new clarification case was generated for case category &V1&, as the
not yet completely processed clarification case &V2& was generated on
the basis of identical application log messages.

Clarification case &V2& was generated for business object &V3& &V4&.
ENDIF

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA207 - No case created for category &1 created, identical case &2 exists ?

  The SAP error message EMMA207 indicates that a case could not be created for a specific category because an identical case already exists in the system. This error typically arises in the context of case management or incident management within SAP systems, particularly in modules related to customer service or support.
  Cause:
  The primary cause of this error is that the system has detected a duplicate case that matches the criteria of the new case you are trying to create. The system is designed to prevent the creation of duplicate cases to maintain data integrity and avoid confusion in case handling.
  Solution:
  To resolve the EMMA207 error, you can take the following steps:
  
  
  Check for Existing Cases: 
  
  Review the existing cases in the system to confirm whether the case you are trying to create already exists. You can search for cases using relevant filters such as category, status, or other identifying information.
  
  
  
  Modify the New Case: 
  
  If you find that an identical case exists, consider modifying the details of the new case you are trying to create. This could involve changing the category, description, or other attributes to differentiate it from the existing case.
  
  
  
  Use the Existing Case: 
  
  If the existing case is indeed the one you need to work on, you can choose to update or add information to that case instead of creating a new one.
  
  
  
  Consult Documentation: 
  
  Refer to your organization's documentation or SAP help resources for specific guidelines on case management and handling duplicates.
  
  
  
  Contact Support: 
  
  If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context on case management best practices.
  System Configuration: Review the configuration settings related to case management in your SAP system to ensure they align with your organization's processes.
  User Training: Ensure that users involved in case creation are trained on how to search for existing cases effectively to minimize the chances of encountering this error.
  
  By following these steps, you should be able to address the EMMA207 error and manage cases more effectively within your SAP system.