How To Fix EMMA173 - Unable to reverse any of the &1 cases selected by you

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 173

• Message text: Unable to reverse any of the &1 cases selected by you

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA173 - Unable to reverse any of the &1 cases selected by you ?

  The SAP error message EMMA173, which states "Unable to reverse any of the &1 cases selected by you," typically occurs in the context of reversing cases in the SAP system, particularly in the area of case management or service management. This error indicates that the system is unable to process the reversal for the selected cases due to certain constraints or conditions.
  Causes:
  
  
  Status of the Cases: The cases you are trying to reverse may not be in a status that allows for reversal. For example, if the cases are already completed or have been processed in a way that prevents reversal, this error will occur.
  
  
  Dependencies: There may be dependencies or linked documents that prevent the reversal. For instance, if there are subsequent transactions or postings that rely on the cases, the system may block the reversal.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the reversal on the selected cases.
  
  
  Data Integrity Issues: There could be data integrity issues or inconsistencies in the database that prevent the reversal from being processed.
  
  
  Configuration Settings: Certain configuration settings in the SAP system may restrict the reversal of cases under specific conditions.
  
  
  Solutions:
  
  
  Check Case Status: Verify the status of the cases you are trying to reverse. Ensure that they are in a state that allows for reversal.
  
  
  Review Dependencies: Check for any dependencies or linked documents that may be preventing the reversal. You may need to address these dependencies first.
  
  
  Authorization Check: Ensure that you have the necessary authorizations to perform the reversal. If not, contact your system administrator to obtain the required permissions.
  
  
  Data Consistency Check: Run data consistency checks to identify and resolve any issues that may be affecting the reversal process.
  
  
  Consult Configuration Settings: Review the configuration settings related to case management and reversal processes. Adjustments may be needed to allow for reversals under certain conditions.
  
  
  Error Logs: Check the system logs for any additional error messages or information that may provide more context about why the reversal is failing.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to case management and reversals, such as CRM_ORDER, CRM_CASE, or others depending on your specific SAP module.
  Documentation: Refer to SAP documentation or help files for detailed information on case management and reversal processes.
  User Forums: Engage with SAP user forums or communities where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the EMMA173 error and take appropriate action to resolve it.