How To Fix EMMA166 - Unable to close any of the &1 cases you selected

EMMA166 - Overview

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 166

• Message text: Unable to close any of the &1 cases you selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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EMMA166 - Details

• The SAP error message EMMA166, which states "Unable to close any of the &1 cases you selected," typically occurs in the context of case management within SAP systems, particularly in modules related to customer service or incident management. This error indicates that the system is unable to close the selected cases due to certain conditions not being met.
  Causes:
  
  Open Activities: There may be open activities or tasks associated with the cases that need to be completed before the cases can be closed.
  Status Restrictions: The cases may be in a status that does not allow them to be closed. For example, if the case is still marked as "In Progress" or "Pending," it cannot be closed.
  Missing Required Information: Certain mandatory fields or information may be missing from the case records, preventing closure.
  Authorization Issues: The user may not have the necessary permissions to close the cases.
  System Configuration: There may be specific configuration settings