How To Fix EMMA168 - Of those, the following &1 cases cannot be closed:

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 168

• Message text: Of those, the following &1 cases cannot be closed:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA168 - Of those, the following &1 cases cannot be closed: ?

  The SAP error message EMMA168 typically indicates that there are certain cases or items that cannot be closed due to specific conditions or statuses that have not been met. This message is often related to the SAP Customer Relationship Management (CRM) module or the SAP Service Management (SM) module, where cases or service requests are managed.
  Cause:
  The error message EMMA168 can be triggered by several factors, including but not limited to:
  
  Open Activities: There may be open activities or tasks associated with the cases that need to be completed before the case can be closed.
  Incomplete Data: Required fields or data may be missing or incomplete, preventing the closure of the case.
  Status Restrictions: The current status of the case may not allow it to be closed. For example, if the case is still marked as "In Progress" or "Pending," it cannot be closed.
  Dependencies: There may be dependencies on other cases or processes that need to be resolved before closure.
  Authorization Issues: The user may not have the necessary permissions to close the cases.
  
  Solution:
  To resolve the EMMA168 error, you can take the following steps:
  
  Check Open Activities: Review the case for any open activities or tasks. Complete or close these activities as necessary.
  Verify Data Completeness: Ensure that all required fields are filled out and that the case has all necessary information.
  Review Case Status: Check the status of the case. If it is not in a state that allows closure, update the status accordingly.
  Resolve Dependencies: Identify any dependencies that may be preventing closure and address them.
  Check Authorizations: Ensure that you have the necessary permissions to close the case. If not, contact your system administrator for assistance.
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to the EMMA168 error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to case management, such as CRM_ORDER or CRM_CASE.
  SAP Notes: Check for any SAP Notes related to EMMA168 for additional insights or patches that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.