Message type: E = Error
Message class: EMMA - Monitoring of Mass Runs
Message number: 168
Message text: Of those, the following &1 cases cannot be closed:
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EMMA168
- Of those, the following &1 cases cannot be closed: ?The SAP error message EMMA168 typically indicates that there are certain cases or items that cannot be closed due to specific conditions or statuses that have not been met. This message is often related to the SAP Customer Relationship Management (CRM) module or the SAP Service Management (SM) module, where cases or service requests are managed.
Cause: The error message EMMA168 can be triggered by several factors, including but not limited to: Open Activities: There may be open activities or tasks associated with the cases that need to be completed before the case can be closed. Incomplete Data: Required fields or data may be missing or incomplete, preventing the closure of the case. Status Restrictions: The current status of the case may not allow it to be closed. For example, if the case is still marked as "In Progress" or "Pending," it cannot be closed. Dependencies: There may be dependencies on other cases or processes that
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