How To Fix EMAIL104 - Mail for business partner &1 is empty and will not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: EMAIL -

• Message number: 104

• Message text: Mail for business partner &1 is empty and will not be sent

What causes this issue?

No content was determined for the mail to be sent (on the basis of the
mail form &V2&) to business partner &V1&.

System Response

The mail is not sent.

How to fix this error?

Check the mail form for the following:
Language: Has mail form &V2& been translated into the business partner
language determined using the prioritization described in SAP Note
708355.
Conditions for text blocks: Are the attributes used maintained for
business partner &V1&?

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMAIL104 - Mail for business partner &1 is empty and will not be sent ?

  The SAP error message EMAIL104 indicates that the system is attempting to send an email to a business partner, but the email address for that partner is empty or not maintained in the system. This prevents the email from being sent.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the business partner (BP) does not have an email address assigned in the system.
  Incorrect Business Partner Role: The email address might be assigned to a different role of the business partner, and the role being used for sending the email does not have an email address.
  Data Inconsistency: There may be inconsistencies in the data where the email address is not properly maintained or has been deleted.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the specific business partner using the ID or name.
  Check the details under the relevant role (e.g., Customer, Vendor) to see if an email address is maintained.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, you can add it by editing the business partner's details.
  Navigate to the Contact Information section and enter a valid email address.
  
  
  
  Verify Role Assignment:
  
  Ensure that the email address is assigned to the correct role that is being used for sending emails.
  If necessary, switch to the appropriate role and check for the email address.
  
  
  
  Data Consistency Check:
  
  If you suspect data inconsistencies, you may need to run data consistency checks or consult with your SAP administrator to ensure that all relevant data is correctly maintained.
  
  
  
  Testing:
  
  After making the necessary changes, try to resend the email to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  SU01: User Maintenance (to check if the user has the necessary authorizations)
  
  
  
  Email Configuration: Ensure that the email configuration in SAP is correctly set up, including SMTP settings, to allow emails to be sent.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending or business partner data maintenance.
  
  
  By following these steps, you should be able to resolve the EMAIL104 error and successfully send emails to the intended business partners.