How To Fix EM413 - Position the cursor on an answer sign in the question catalog

SAP Error Message - Details

• Message type: E = Error

• Message class: EM - IS-U Migration

• Message number: 413

• Message text: Position the cursor on an answer sign in the question catalog

What causes this issue?

You cannot change the answer to a question in the question catalog
because you did not position the cursor on an answer character.

System Response

INCLUDE ISU_VERARB OBJECT DOKU ID TX

How to fix this error?

Position the cursor on an answer character in the question catalog.
Change the answer.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EM413 - Position the cursor on an answer sign in the question catalog ?

  The SAP error message EM413, which states "Position the cursor on an answer sign in the question catalog," typically occurs in the context of SAP's questionnaire or survey functionalities, such as in the SAP Customer Relationship Management (CRM) module or SAP Business Suite applications. This error indicates that the system expects the user to select or interact with a specific answer option in a question catalog but is unable to do so because the cursor is not positioned correctly.
  Cause:
  
  Incorrect Cursor Position: The most common cause of this error is that the user has not positioned the cursor over a valid answer option in the question catalog.
  Missing Answer Options: There may be no answer options available for the selected question, leading to the inability to select an answer.
  User Interface Issues: Sometimes, the user interface may not be responding correctly due to browser compatibility issues or other technical glitches.
  Authorization Issues: The user may not have the necessary permissions to interact with the question catalog.
  
  Solution:
  
  Position the Cursor Correctly: Ensure that you are clicking or positioning the cursor directly over an answer option (the answer sign) in the question catalog. This is the most straightforward solution.
  Check for Answer Options: Verify that the question you are trying to answer has available answer options. If not, you may need to check the configuration of the questionnaire.
  Refresh the Page: Sometimes, simply refreshing the page or reloading the application can resolve temporary glitches.
  Browser Compatibility: Ensure that you are using a compatible browser and that it is up to date. Try accessing the application in a different browser if issues persist.
  Clear Cache: Clear your browser's cache and cookies, as this can sometimes resolve display issues.
  Check Authorizations: If you suspect that authorization might be an issue, contact your system administrator to ensure you have the necessary permissions to access and interact with the question catalog.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for the specific module you are working with to understand how to properly navigate and interact with the question catalog.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the EM413 error and successfully interact with the question catalog in SAP.