How To Fix ELA011 - No customer contact exists for redemption &1

ELA011 - Overview

• Message type: E = Error

• Message class: ELA - Message class for loyalty program

• Message number: 011

• Message text: No customer contact exists for redemption &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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ELA011 - Details

• The SAP error message ELA011, which states "No customer contact exists for redemption &1," typically occurs in the context of SAP's contract management or customer relationship management modules. This error indicates that the system cannot find a valid customer contact associated with the specified redemption process.
  
  Cause:
  
  Missing Customer Contact: The primary cause of this error is that there is no customer contact record linked to the customer account or the specific redemption process.
  Incorrect Data Entry: There may be a mistake in the data entry, such as an incorrect customer ID or redemption ID.
  Data Synchronization Issues: If the system has recently undergone changes or updates, there may be synchronization issues that prevent the contact information from being displayed correctly.
  
  Configuration Issues: The system may not be properly configured to link customer contacts with redemptions.
  
  
  Solution:
  
  
  Check Customer Master Data: Verify that the customer master data is complete and that there is a valid contact person