How To Fix EL856 - Reversal not possible due to contract change/customer change

EL856 - Overview

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 856

• Message text: Reversal not possible due to contract change/customer change

What causes this issue?

The meter reading result conflicts with a contract change or a customer
change to be performed on the same day.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Reverse the contract change or the customer change so that the meter
reading result can be reversed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL856 - Reversal not possible due to contract change/customer change ?

  The SAP error message EL856, which states "Reversal not possible due to contract change/customer change," typically occurs in the context of billing or invoicing processes within SAP, particularly when dealing with contracts or customer-related transactions. This error indicates that a reversal operation cannot be performed because there have been changes to the contract or customer data that affect the transaction.
  Causes:
  
  Contract Changes: The contract associated with the transaction has been modified after the original transaction was posted. This could include changes to terms, conditions, or pricing.
  Customer Changes: The customer master data has been altered, such as changes to the customer’s address, payment terms, or other relevant details.
  Document Status: The document you are trying to reverse may be in a status that does not allow for reversal due to the changes made.
  Dependencies: There may be dependencies on other documents or transactions that prevent the reversal.
  
  Solutions:
  
  Check Contract and Customer Data: Review the contract