How To Fix EL373 - Meter reading orders existing after removal are deleted automatically

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 373

• Message text: Meter reading orders existing after removal are deleted automatically

What causes this issue?

When a device is modified, the physical characteristics of the device
are changed. The generated meter reading orders already contain
information about the old physical characteristics and are therefore
obselete.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the meter reading orders are relevant to billing. If they
are, create the orders again for the corresponding dates once the
device has been modified.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL373 - Meter reading orders existing after removal are deleted automatically ?

  The SAP error message EL373 indicates that there are meter reading orders that exist after a removal operation, and as a result, these orders are being deleted automatically. This typically occurs in the context of utilities management, particularly in the handling of meter readings and the associated orders.
  Cause:
  
  Meter Reading Order Deletion: The error usually arises when a meter reading order is created for a meter that has been removed or decommissioned. The system automatically deletes these orders because they are no longer valid or applicable to the current state of the meter.
  Data Inconsistency: There may be inconsistencies in the data, such as a mismatch between the meter status and the existing meter reading orders.
  Configuration Issues: Incorrect configuration in the SAP system related to meter management or order processing can lead to this error.
  
  Solution:
  
  Check Meter Status: Verify the status of the meter in question. Ensure that the meter is correctly marked as removed or decommissioned in the system.
  Review Meter Reading Orders: Look at the existing meter reading orders to determine if they are still relevant. If they are not, they may need to be manually deleted or adjusted.
  Data Consistency Check: Perform a data consistency check to ensure that all related records (e.g., meter readings, orders, and meter status) are aligned and accurate.
  Configuration Review: Review the configuration settings in the SAP system related to meter reading and order management. Ensure that they are set up correctly to handle scenarios involving meter removal.
  Consult Documentation: Refer to SAP documentation or support notes related to meter reading and order management for any specific guidelines or updates that may address this issue.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31 (for meter reading) and EL30 (for managing meter reading orders).
  User Exits and BAdIs: Check if there are any user exits or BAdIs (Business Add-Ins) that might be affecting the behavior of meter reading orders.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Training and Documentation: Ensure that users involved in meter management are trained and have access to documentation that outlines the processes for handling meter readings and orders.
  
  By following these steps, you should be able to address the EL373 error and ensure that your meter reading processes are functioning correctly.