How To Fix EL369 - Order creation for final billing not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 369

• Message text: Order creation for final billing not possible

What causes this issue?

The billing period contains at least one
<DS:GLOS.3526BE41AFAB52B9E10000009B38F974>billing order</> reversed for
adjustment, which must be handled first.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the move-out for the meter reading date of the reversed order (the
reversal document number is transferred to the key billing order) and
then change the move-out date.
Caution: This move-out can then no longer be reversed
Caution: This does not work if the key billing order already contains an
adjustment reversal document number.
ENDIF
You must bill the reversed order again and carry out a full reversal.
Execute a full reversal.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL369 - Order creation for final billing not possible ?

  The SAP error message EL369, which states "Order creation for final billing not possible," typically occurs in the context of billing processes, particularly when dealing with service orders or projects. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes of EL369 Error
  
  
  Incomplete or Missing Data: The order or project may have incomplete data, such as missing billing information, customer details, or service specifications.
  
  
  Order Status: The status of the order may not allow for final billing. For example, if the order is still in a "draft" or "in progress" state, it may not be eligible for final billing.
  
  
  Billing Block: There may be a billing block set on the order or project, preventing any billing activities from being processed.
  
  
  Contractual Issues: There could be issues related to the contract associated with the order, such as expired contracts or terms that have not been met.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the requirements for final billing.
  
  
  Authorization Issues: The user attempting to create the final billing may not have the necessary authorizations to perform this action.
  
  
  Solutions to EL369 Error
  
  
  Check Order Data: Review the order or project for any missing or incomplete data. Ensure that all required fields are filled out correctly.
  
  
  Verify Order Status: Check the status of the order. If it is not in a state that allows for final billing, you may need to change its status or complete any outstanding tasks.
  
  
  Remove Billing Block: If there is a billing block, identify the reason for it and remove it if appropriate. This may involve discussions with relevant stakeholders.
  
  
  Review Contractual Terms: Ensure that the contract associated with the order is valid and that all terms and conditions have been met.
  
  
  Check Configuration Settings: Consult with your SAP configuration team to ensure that the system settings are correctly configured for final billing processes.
  
  
  Authorization Check: Verify that the user has the necessary permissions to create final billing. If not, the user may need to request additional access.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VF01 (Create Billing Document) to navigate through the order and billing processes.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the EL369 error. SAP frequently updates its knowledge base with solutions to common problems.
  
  
  Documentation: Review SAP documentation related to billing processes, service orders, and project management for additional insights and best practices.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  By systematically addressing the potential causes of the EL369 error, you can identify the appropriate solution and ensure that the final billing process can proceed smoothly.