How To Fix EL311 - Device &1, reg. &2. MR date &3: MR date is after device removal (&4)

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 311

• Message text: Device &1, reg. &2. MR date &3: MR date is after device removal (&4)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EL311 - Device &1, reg. &2. MR date &3: MR date is after device removal (&4) ?

  The SAP error message EL311 indicates that there is a mismatch between the maintenance request (MR) date and the device removal date in the system. Specifically, the error states that the maintenance request date is after the device removal date, which is not allowed in the system.
  Cause:
  The error occurs when:
  
  A maintenance request is created or processed for a device that has already been removed from service.
  The maintenance request date (MR date) is later than the device removal date, which means that the system does not allow any maintenance activities to be scheduled or processed for a device that is no longer active.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Device Status: Verify the status of the device in question. Ensure that the device is still active and has not been removed from service.
  
  
  Review Maintenance Request Dates: Check the dates associated with the maintenance request. If the MR date is indeed after the device removal date, you will need to either:
  
  Change the MR date to a date that is before the device removal date.
  If the maintenance request is no longer relevant, consider deleting or canceling the maintenance request.
  
  
  
  Update Device Information: If the device was removed in error or if it needs to be reinstated, you may need to update the device status in the system to reflect that it is active again.
  
  
  Consult Documentation: Review any relevant documentation or guidelines related to maintenance requests and device management in your SAP system to ensure compliance with procedures.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as IW21 (Create Maintenance Notification), IW22 (Change Maintenance Notification), or IL01 (Create Functional Location) to manage maintenance requests and device statuses.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles: Ensure that you have the appropriate permissions to make changes to maintenance requests and device statuses in the SAP system.
  
  By following these steps, you should be able to resolve the EL311 error and proceed with your maintenance activities.