How To Fix EL011 - There are still open MR orders or billing orders for device &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 011

• Message text: There are still open MR orders or billing orders for device &1

What causes this issue?

Open meter reading orders and billing orders still exist for the
registers of device &V1&. Without proration, you cannot create any more
<DS:GLOS.3526BE35AFAB52B9E10000009B38F974>meter reading orders</>.
Billing orders are also created if one of the following meter reading
results apply:
01 (periodic meter reading)
02 (interim meter reading with billing)
03 (final billing with move-in/out)
05 (service territory transfer with billing)

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL011 - There are still open MR orders or billing orders for device &1 ?

  The SAP error message EL011 indicates that there are still open maintenance (MR) orders or billing orders associated with a specific device (identified by &1). This error typically arises when you attempt to perform an action that requires the device to be in a closed state, but there are still pending transactions linked to it.
  Cause:
  
  Open Maintenance Orders: There are maintenance orders that have not been completed or closed for the device.
  Open Billing Orders: There are billing orders that are still active and have not been processed or finalized.
  Pending Transactions: Any other transactions related to the device that are still open can also trigger this error.
  
  Solution:
  To resolve the EL011 error, you can follow these steps:
  
  
  Check Open Orders:
  
  Use transaction codes like IW38 (for maintenance orders) or VF03 (for billing documents) to check for any open orders related to the device.
  Identify the specific orders that are still open.
  
  
  
  Close or Complete Orders:
  
  If there are open maintenance orders, you may need to complete the necessary work and then close the orders using transaction IW32 (to change and close maintenance orders).
  For billing orders, ensure that all necessary billing processes are completed and the orders are finalized.
  
  
  
  Review Related Transactions:
  
  Check for any other related transactions that might be preventing the closure of the device. This could include service orders, contracts, or other related documents.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines specific to your organization’s SAP setup for handling maintenance and billing orders.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  IW38: Display Maintenance Orders
  IW32: Change Maintenance Orders
  VF03: Display Billing Document
  
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or solutions for this specific error message.
  Documentation: Review your organization’s internal documentation regarding device management and order processing in SAP.
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the EL011 error message.