How To Fix EIT_EXP_CUSTOMER002 - Template &1 is locked by user &2. Try again later.

SAP Error Message - Details

• Message type: E = Error

• Message class: EIT_EXP_CUSTOMER - Export Item Template message for the end user

• Message number: 002

• Message text: Template &1 is locked by user &2. Try again later.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EIT_EXP_CUSTOMER002 - Template &1 is locked by user &2. Try again later. ?

  The SAP error message EIT_EXP_CUSTOMER002 indicates that a specific template (identified by &1) is currently locked by another user (identified by &2). This typically occurs when multiple users are trying to access or modify the same template simultaneously, leading to a conflict.
  Cause:
  
  Concurrent Access: Another user is currently editing or has opened the template, which locks it for other users.
  Session Timeout: A previous session may not have released the lock properly due to a timeout or unexpected termination.
  System Configuration: Certain configurations in the SAP system may lead to more frequent locking issues, especially in environments with high user activity.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and then try accessing the template again.
  Contact the User: If possible, reach out to the user who has locked the template to see if they can release it or inform you when they are done.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user has locked the template and potentially delete the lock if it is no longer valid (ensure you have the necessary authorizations to do this).
  Session Management: Ensure that users are properly logging out of sessions to avoid unnecessary locks.
  System Configuration Review: If this issue occurs frequently, consider reviewing the system configuration or user access patterns to minimize locking conflicts.
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SU01: To manage user profiles and check user activity.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on locking mechanisms and best practices for template management.
  
  
  User Training: Educate users on how to properly manage templates and avoid situations that lead to locking conflicts.
  
  
  If the problem persists or if you are unsure about deleting locks, it may be advisable to consult with your SAP Basis team or system administrator for further assistance.