How To Fix EI768 - User &1 already processing &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 768

• Message text: User &1 already processing &2 &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EI768 - User &1 already processing &2 &3 &4 ?

  The SAP error message EI768 "User &1 already processing &2 &3 &4" typically indicates that a user is attempting to perform an action on a document or transaction that is already being processed by another user. This is a common concurrency control mechanism in SAP to prevent data inconsistencies and conflicts.
  Cause:
  
  Concurrent Processing: The user is trying to access or modify a document (like a purchase order, sales order, etc.) that is currently being processed by another user.
  Locking Mechanism: SAP uses a locking mechanism to ensure that only one user can edit a document at a time. If a user has the document open, other users will receive this error when they try to access it.
  Long Running Transactions: If a transaction takes a long time to complete, it can lead to this error if another user tries to access the same document during that time.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish processing the document and then try again.
  Identify the User: If you have the necessary permissions, you can check which user is currently processing the document. This can often be done through transaction codes like SM12 (for lock entries) or SM21 (for system logs).
  Contact the User: If possible, contact the user who is currently processing the document to see if they can complete their task quickly.
  Check for Stale Locks: In some cases, a lock may not be released due to an error or a crash. You can check for stale locks in transaction SM12 and, if appropriate, delete the lock entry (ensure you have the necessary authorizations and that it is safe to do so).
  Review System Performance: If this error occurs frequently, it may be worth reviewing system performance and transaction processing times to identify any bottlenecks.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To view system logs for any errors or issues.
  SM37: To check background jobs that may be holding locks.
  
  
  User Training: Ensure that users are trained on how to properly close transactions and documents to avoid leaving them open longer than necessary.
  System Configuration: Review the configuration settings related to document locking and user sessions to ensure they are optimized for your business processes.
  
  If the issue persists or if you need further assistance, consider reaching out to your SAP Basis team or SAP support for more in-depth troubleshooting.