How To Fix EHPRC_RCS_LOG013 - User interface for request is opened in a new window

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_RCS_LOG - Messages for Logistic Data Management

• Message number: 013

• Message text: User interface for request is opened in a new window

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_RCS_LOG013 - User interface for request is opened in a new window ?

  The SAP error message EHPRC_RCS_LOG013 indicates that the user interface for a request is opened in a new window. This typically occurs in the context of SAP's Change Request Management (ChaRM) or related processes where a user is trying to access a request or change document.
  Cause:
  
  Multiple Sessions: The error can occur if the user is trying to open the same request in multiple sessions or windows.
  Browser Settings: If you are using a web-based SAP interface, certain browser settings or extensions may interfere with how SAP opens new windows or tabs.
  SAP GUI Settings: The SAP GUI might be configured to open certain transactions in a new window, which can lead to this error if the system does not allow it.
  Authorization Issues: Sometimes, the error can be related to insufficient authorizations to access the request in the current session.
  
  Solution:
  
  Close Extra Windows: Ensure that you do not have multiple instances of the same request open. Close any additional windows or tabs that may be displaying the same request.
  Check Browser Settings: If you are using a web-based interface, check your browser settings to ensure that pop-ups are allowed and that there are no extensions blocking new windows.
  Use the Same Session: Try to access the request from the same session where you initially opened it. Avoid opening it in a new window or tab.
  Review Authorizations: Ensure that you have the necessary authorizations to access the request. If you suspect an authorization issue, contact your SAP security administrator.
  SAP GUI Configuration: If you are using the SAP GUI, check the configuration settings to see if there are options related to how transactions are opened (e.g., in a new session vs. the same session).
  Clear Cache: Sometimes, clearing the cache of your browser or SAP GUI can resolve unexpected behavior.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for Change Request Management and related modules to understand how requests are managed and any specific configurations that may affect their behavior.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your SAP support team for further assistance.