How To Fix EHPRC_CPM_WORKLIST043 - Information e-mail not sent due to errors

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_WORKLIST - Messages for Worklist Management

• Message number: 043

• Message text: Information e-mail not sent due to errors

What causes this issue?

The system attempted to create an information e-mail to inform the user
about the process. The e-mail contains the log messages.

System Response

The system cannot send the e-mail due to errors. However, the messages
are present in the application log.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_WORKLIST043 - Information e-mail not sent due to errors ?

  The SAP error message EHPRC_CPM_WORKLIST043 indicates that an information email was not sent due to errors encountered during the process. This error typically arises in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with worklists and notifications.
  Causes:
  
  Configuration Issues: The email settings in the SAP system may not be properly configured. This includes SMTP settings, email addresses, or other related configurations.
  Missing Email Addresses: The recipient's email address may be missing or incorrectly formatted in the system.
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  System Errors: There may be underlying system errors or issues with the email server that prevent the email from being sent.
  Network Issues: Connectivity problems between the SAP system and the email server can also lead to this error.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in transaction SCOT (SAPconnect) to ensure they are correctly configured.
  Ensure that the email addresses used in the system are valid and correctly formatted.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to send emails. This can be done by reviewing the user's roles and authorizations in transaction SU01.
  
  
  
  Examine the Worklist:
  
  Look at the specific worklist entry that triggered the error. Ensure that all required fields, including email addresses, are filled out correctly.
  
  
  
  Check System Logs:
  
  Use transaction SLG1 to check the application logs for any additional error messages or details that can provide more context about the failure.
  
  
  
  Test Email Functionality:
  
  Perform a test to send an email from the SAP system to ensure that the email functionality is working. This can be done using transaction SOST to view the status of sent emails.
  
  
  
  Consult Basis Team:
  
  If the issue persists, consult your SAP Basis team to check for any server-side issues or configurations that may be affecting email sending.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration
  SOST: Outbound email processing
  SLG1: Application log display
  SU01: User maintenance
  
  
  
  Documentation: Refer to SAP Help documentation for the EHS module and SAPconnect for detailed configuration steps and troubleshooting guidelines.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to ensure that information emails are sent successfully.