How To Fix EHPRC_CPM_TASK175 - Conversion of attachment &1 failed; e-mail &2 not processed

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 175

• Message text: Conversion of attachment &1 failed; e-mail &2 not processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK175 - Conversion of attachment &1 failed; e-mail &2 not processed ?

  The SAP error message EHPRC_CPM_TASK175 indicates that there was a failure in converting an attachment, and as a result, the associated email could not be processed. This error typically occurs in the context of SAP's Enterprise Asset Management (EAM) or Plant Maintenance (PM) modules, particularly when dealing with document management and email notifications.
  Causes:
  
  File Format Issues: The attachment may be in a format that is not supported for conversion.
  Corrupted Attachment: The attachment itself may be corrupted or not properly formatted.
  Missing Conversion Tools: The necessary conversion tools or libraries may not be installed or configured correctly in the SAP system.
  System Configuration: There may be issues with the configuration of the document management system or email settings in SAP.
  Authorization Issues: The user or process may not have the necessary permissions to access or convert the attachment.
  
  Solutions:
  
  Check Attachment Format: Ensure that the attachment is in a supported format. Common formats include PDF, DOCX, etc. If the format is unsupported, consider converting it to a compatible format before sending.
  Validate Attachment Integrity: Check if the attachment is corrupted. Try opening it manually to see if it works as expected.
  Review Conversion Tools: Ensure that all necessary conversion tools are installed and configured correctly in your SAP environment. This may involve checking the settings in transaction codes like SOST (for email processing) or SCOT (for communication settings).
  Check System Configuration: Review the configuration settings for document management and email processing in SAP. Ensure that all relevant parameters are set correctly.
  User Authorizations: Verify that the user or process has the necessary authorizations to access and convert the attachment. This may involve checking roles and permissions in the SAP system.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SOST (to check email status), SCOT (to configure communication), and OAC0 (for document management settings).
  SAP Documentation: Refer to SAP Help documentation for detailed information on document management and email processing.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation, as they can provide deeper insights into system logs and configurations.