How To Fix EHPRC_CPM_TASK177 - Conversion of body failed; e-mail &1 not processed

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 177

• Message text: Conversion of body failed; e-mail &1 not processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK177 - Conversion of body failed; e-mail &1 not processed ?

  The SAP error message EHPRC_CPM_TASK177 indicates that there was a failure in converting the body of an email, which resulted in the email not being processed. This error typically occurs in the context of SAP's email handling, particularly when using the SAP Business Workflow or SAP Process Integration (PI).
  Causes:
  
  Invalid Email Format: The email body may contain characters or formatting that are not supported or recognized by the SAP system.
  Encoding Issues: There may be issues with the character encoding of the email content, especially if it includes special characters or is in a different language.
  Missing or Incorrect Configuration: The email settings in the SAP system may not be configured correctly, leading to conversion failures.
  System Limitations: There may be limitations in the SAP system regarding the size or type of content that can be processed in an email.
  
  Solutions:
  
  Check Email Content: Review the content of the email that triggered the error. Ensure that it does not contain unsupported characters or formatting.
  Verify Encoding: Ensure that the email is encoded correctly. If the email contains special characters, make sure it uses a compatible encoding (e.g., UTF-8).
  Configuration Review: Check the configuration settings for email processing in SAP. This includes settings in transaction codes like SCOT (SAPconnect) and SOST (Send Requests).
  Update SAP Notes: Check for any relevant SAP Notes that may address this specific error. Sometimes, SAP releases patches or updates that fix known issues.
  Test with Simple Content: Try sending a test email with simple text content to see if the issue persists. This can help isolate whether the problem is with the specific email content or a broader configuration issue.
  Consult Logs: Review the application logs (transaction SLG1) for more detailed error messages that may provide additional context on the failure.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for email handling and configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.