How To Fix EHPRC_CPM_TASK163 - E-mail "&1" has already been processed; see task &3 for details

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 163

• Message text: E-mail "&1" has already been processed; see task &3 for details

What causes this issue?

The e-mail with the subject/object ID "&V1&"/&V2& has already been
processed. As a result, the system has created the task &V3& that is
currently assigned to processor &V4&.

System Response

The system skipped the e-mail and moved it into the corresponding folder
for e-mails that failed during processing.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK163 - E-mail "&1" has already been processed; see task &3 for details ?

  The SAP error message EHPRC_CPM_TASK163 indicates that an email identified by the placeholder "&1" has already been processed in the system. This message is typically encountered in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with tasks related to email notifications or processing.
  Cause:
  The error occurs when the system attempts to process an email that has already been handled. This can happen due to several reasons:
  
  Duplicate Processing: The email may have been processed previously, and the system is designed to prevent reprocessing of the same email to avoid duplication of tasks or actions.
  System Configuration: There may be a configuration issue or a bug in the system that is causing the email to be flagged as already processed incorrectly.
  Task Management: The task associated with the email may have been completed or marked as processed, leading to this message when trying to access it again.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Task Status: Review the task identified by "&3" in the error message. This task should provide details about the processing of the email. Ensure that the task is completed and check its status.
  
  
  Review Email Processing Logs: Look into the logs or history of email processing to confirm whether the email was indeed processed. This can help identify if there was an error in the processing logic.
  
  
  Reprocess if Necessary: If you determine that the email needs to be processed again (for example, if it was not processed correctly the first time), you may need to manually reprocess the email or create a new task.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the EHPRC module for any known issues or patches that might address this error.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant logs or task information.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to the EHPRC module that might address this specific error or provide guidance on email processing.
  System Configuration: Review the configuration settings for email processing in your SAP system to ensure they are set up correctly.
  User Permissions: Ensure that the user attempting to process the email has the necessary permissions to access and manage the tasks associated with the email.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message EHPRC_CPM_TASK163.