How To Fix EHPRC_CPM_TASK139 - Provide an internal processor or partner for e-mail reminders

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 139

• Message text: Provide an internal processor or partner for e-mail reminders

What causes this issue?

To send a reminder about a task, either a partner (customer or supplier)
or an internal user (internal processor or reponsible) must be assigned.
If there is no assignment, the system cannot determine the target of the
e-mail to be sent.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign a partner or a responsible person for the task.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK139 - Provide an internal processor or partner for e-mail reminders ?

  The SAP error message EHPRC_CPM_TASK139 indicates that there is a configuration issue related to the email reminders in the SAP system, specifically within the context of the SAP Environment, Health, and Safety (EHS) module. This error typically arises when the system is unable to find a suitable internal processor or partner to send email reminders.
  Cause:
  
  Missing Configuration: The system may not have a defined internal processor or partner for sending email notifications.
  Incorrect Settings: The settings for email notifications may not be properly configured in the system.
  User Roles and Authorizations: The user or role attempting to trigger the email reminder may not have the necessary authorizations.
  Technical Issues: There could be underlying technical issues with the email server or the SAP system's connectivity to the email service.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in the SAP EHS module.
  Ensure that an internal processor or partner is defined for email notifications. This can typically be done in the customizing settings (transaction code SPRO).
  Look for settings related to email notifications and ensure that they are correctly set up.
  
  
  
  Define Email Partner:
  
  If no email partner is defined, you may need to create one. This can involve defining a user or a group that will receive the email reminders.
  Use transaction code BP (Business Partner) to create or modify the business partner settings.
  
  
  
  Check User Authorizations:
  
  Ensure that the user roles have the necessary authorizations to send email notifications. This may involve checking the authorization objects related to email sending.
  
  
  
  Test Email Functionality:
  
  Test the email functionality by sending a test email from the SAP system to ensure that the email server is working correctly.
  You can use transaction code SOST to check the status of sent emails and troubleshoot any issues.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help guides specific to the EHS module for detailed steps on configuring email notifications.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and settings, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SPRO (Customizing), BP (Business Partner), SOST (Send Requests).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Forums: Consider visiting SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error EHPRC_CPM_TASK139 and ensure that email reminders are sent correctly from the SAP system.