How To Fix EHPRC_CPM_IMPORT062 - Customer &1 not created; check your entries

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_IMPORT - Import Messages

• Message number: 062

• Message text: Customer &1 not created; check your entries

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_IMPORT062 - Customer &1 not created; check your entries ?

  The SAP error message EHPRC_CPM_IMPORT062 indicates that a customer with the specified identifier (represented by &1) could not be created during a data import process. This error typically arises in the context of the SAP Customer Relationship Management (CRM) or SAP Customer Data Management (CDM) modules, particularly when importing customer data from external sources or during system migrations.
  Causes:
  
  Missing Required Fields: The import data may be missing mandatory fields that are required for customer creation, such as name, address, or other key identifiers.
  Data Format Issues: The data being imported may not conform to the expected format or data type, leading to validation errors.
  Duplicate Entries: There may already be an existing customer with the same identifier in the system, causing a conflict.
  Authorization Issues: The user performing the import may not have the necessary permissions to create customers in the system.
  Configuration Issues: There may be configuration settings in the customer master data that prevent the creation of new customers under certain conditions.
  
  Solutions:
  
  Check Input Data: Review the data being imported to ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  Validate Customer ID: Ensure that the customer ID being used does not already exist in the system. If it does, consider updating the existing record instead of creating a new one.
  Review Authorization: Verify that the user performing the import has the necessary authorizations to create customer records.
  Consult Configuration Settings: Check the configuration settings related to customer master data to ensure that there are no restrictions or validations that could prevent customer creation.
  Error Logs: Review any error logs or detailed messages provided by the system during the import process for additional context on the failure.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE37 (Function Module) to investigate the underlying data structures or function modules involved in customer creation.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  Documentation: Refer to the SAP Help Portal for documentation on customer master data management and import processes to ensure compliance with best practices.
  
  If the issue persists after checking these areas, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further troubleshooting.