How To Fix EHPRC_CPM_GENERAL057 - Information e-mail not sent due to errors

EHPRC_CPM_GENERAL057 - Overview

• Message type: E = Error

• Message class: EHPRC_CPM_GENERAL - General Messages

• Message number: 057

• Message text: Information e-mail not sent due to errors

What causes this issue?

The system attempted to create an information e-mail to inform the user
about the process. The e-mail contains the log messages.

System Response

The system cannot send the e-mail due to errors. However, the messages
are present in the application log.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_GENERAL057 - Information e-mail not sent due to errors ?

  The SAP error message EHPRC_CPM_GENERAL057 indicates that an information email could not be sent due to errors. This error typically arises in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when trying to send notifications or alerts via email.
  Causes:
  
  Email 
  Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in the SAPconnect (SCOT) configuration.
  SMTP Server Issues: The SMTP server settings may be incorrect, or the server may be down or unreachable.
  Recipient Email Address: The email address of the recipient may be invalid or incorrectly formatted.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  System Errors: There may be underlying system errors or issues with the job that is responsible for sending emails.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT and verify the settings for SMTP. Ensure that the SMTP server is correctly configured and reachable.
  Check the