How To Fix EHPRC_CPM_GENERAL057 - Information e-mail not sent due to errors

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_GENERAL - General Messages

• Message number: 057

• Message text: Information e-mail not sent due to errors

What causes this issue?

The system attempted to create an information e-mail to inform the user
about the process. The e-mail contains the log messages.

System Response

The system cannot send the e-mail due to errors. However, the messages
are present in the application log.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_GENERAL057 - Information e-mail not sent due to errors ?

  The SAP error message EHPRC_CPM_GENERAL057 indicates that an information email could not be sent due to errors. This error typically arises in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when trying to send notifications or alerts via email.
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in the SAPconnect (SCOT) configuration.
  SMTP Server Issues: The SMTP server settings may be incorrect, or the server may be down or unreachable.
  Recipient Email Address: The email address of the recipient may be invalid or incorrectly formatted.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  System Errors: There may be underlying system errors or issues with the job that is responsible for sending emails.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT and verify the settings for SMTP. Ensure that the SMTP server is correctly configured and reachable.
  Check the settings for the email sending method and ensure that the necessary parameters are set correctly.
  
  
  
  Verify SMTP Server:
  
  Ensure that the SMTP server is operational and that there are no network issues preventing the SAP system from connecting to it.
  Test the SMTP connection from the SAP system to ensure it can communicate with the email server.
  
  
  
  Validate Recipient Email:
  
  Check the recipient's email address for correctness. Ensure that it is properly formatted and valid.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking user roles and permissions.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or details that may provide more context about the failure.
  
  
  
  Retry Sending:
  
  If the issue was temporary, you may try to resend the email after addressing any identified issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: For configuring and monitoring SAPconnect settings.
  SLG1: For viewing application logs to diagnose issues.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to email sending functionality.
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring email settings in SAP.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.