How To Fix EHPRC_CP_IMDS_COM015 - Could not read answer from server

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CP_IMDS_COM - Message Class for IMDS Communication

• Message number: 015

• Message text: Could not read answer from server

What causes this issue?

A connection was established but the system could not read the reply
from the International Material data System (IMDS).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try again later. If the error persists, contact IMDS for further
assistance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CP_IMDS_COM015 - Could not read answer from server ?

  The SAP error message EHPRC_CP_IMDS_COM015: Could not read answer from server typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with the International Material Data System (IMDS). This error indicates that there was a communication issue between the SAP system and the IMDS server.
  Causes:
  
  Network Issues: There may be connectivity problems between your SAP system and the IMDS server, such as network outages or firewall restrictions.
  Server Downtime: The IMDS server may be temporarily down for maintenance or experiencing issues.
  Configuration Errors: Incorrect configuration settings in the SAP system for connecting to the IMDS server can lead to this error.
  Timeouts: The request to the server may be timing out due to slow response times or heavy load on the server.
  Authentication Issues: Problems with user credentials or permissions may prevent successful communication with the server.
  
  Solutions:
  
  Check Network Connectivity: Ensure that your SAP system can reach the IMDS server. You can do this by pinging the server or checking network settings.
  Verify Server Status: Check if the IMDS server is operational. You may need to contact the IMDS support team or check their status page if available.
  Review Configuration Settings: Ensure that the configuration settings in SAP for the IMDS connection are correct. This includes checking the URL, port, and any authentication details.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in your SAP system for the IMDS connection.
  Check User Credentials: Ensure that the user credentials used for the connection are valid and have the necessary permissions to access the IMDS server.
  Consult Logs: Review the application logs in SAP for more detailed error messages that may provide additional context for the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the EHPRC and IMDS for any known issues or patches that may address this error.
  Documentation: Refer to the SAP EHS documentation for guidance on configuring and troubleshooting IMDS connections.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the EHPRC_CP_IMDS_COM015 error in your SAP system.