How To Fix EHFND_REG_LIST_MSG265 - SAP Product Stewardship Network web service does not respond

SAP Error Message - Details

• Message type: E = Error

• Message class: EHFND_REG_LIST_MSG - Messages for Regulatory Lists

• Message number: 265

• Message text: SAP Product Stewardship Network web service does not respond

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHFND_REG_LIST_MSG265 - SAP Product Stewardship Network web service does not respond ?

  The SAP error message EHFND_REG_LIST_MSG265 indicates that the SAP Product Stewardship Network (PSN) web service is not responding. This can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Network Issues: There may be connectivity problems between your SAP system and the Product Stewardship Network.
  Service Outage: The PSN web service might be temporarily down or undergoing maintenance.
  Configuration Errors: Incorrect configuration settings in the SAP system for the web service connection.
  Authentication Issues: Problems with user credentials or authorization settings that prevent access to the web service.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the PSN.
  Version Compatibility: The version of the SAP system may not be compatible with the PSN web service.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that your network connection is stable and that you can reach the PSN endpoint.
  Use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify Service Status:
  
  Check the SAP support portal or relevant communication channels to see if there are any reported outages or maintenance activities for the PSN.
  
  
  
  Review Configuration Settings:
  
  Go to the relevant configuration settings in your SAP system (e.g., SOAMANAGER) and verify that the web service is correctly configured.
  Ensure that the endpoint URL is correct and that the service is activated.
  
  
  
  Check Authentication:
  
  Verify that the credentials used for accessing the PSN are correct and that the user has the necessary authorizations.
  If using Single Sign-On (SSO), ensure that it is properly configured.
  
  
  
  Inspect Firewall/Security Settings:
  
  Check if any firewalls or security settings are blocking the connection to the PSN.
  Work with your IT security team to ensure that the necessary ports and protocols are allowed.
  
  
  
  Update SAP System:
  
  Ensure that your SAP system is up to date with the latest patches and updates that may include fixes for web service connectivity issues.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the Product Stewardship Network for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for better diagnosis.
  
  By following these steps, you should be able to identify the cause of the EHFND_REG_LIST_MSG265 error and implement a suitable solution.