How To Fix EH2029 - Cannot reschedule disconnection order due to service order

SAP Error Message - Details

• Message type: E = Error

• Message class: EH2 - Additional Messages for Disconenction/Reconnection

• Message number: 029

• Message text: Cannot reschedule disconnection order due to service order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH2029 - Cannot reschedule disconnection order due to service order ?

  The SAP error message EH2029, which states "Cannot reschedule disconnection order due to service order," typically occurs in the context of managing service orders and disconnection orders within the SAP system, particularly in the Utilities module (IS-U).
  Cause:
  This error usually arises when there is a conflict between a disconnection order and an existing service order. The system does not allow the rescheduling of a disconnection order if there are active service orders that are related to the same service point or customer account. This is to ensure that service continuity is maintained and that the disconnection does not interfere with ongoing service activities.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Active Service Orders: Review the service orders associated with the customer account or service point. Identify any active service orders that may be preventing the disconnection order from being rescheduled.
  
  
  Complete or Cancel Service Orders: If the service orders are no longer needed, consider completing or canceling them. This will free up the service point for the disconnection order to be rescheduled.
  
  
  Reschedule After Service Completion: If the service orders are necessary, wait until they are completed before attempting to reschedule the disconnection order.
  
  
  Consult with Relevant Teams: If you are unsure about the status of service orders or the implications of canceling them, consult with the relevant teams (e.g., service management, operations) to ensure that you are making the right decision.
  
  
  Review Configuration: In some cases, the configuration settings in SAP may need to be reviewed to ensure that the system is set up correctly to handle disconnection and service orders.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW32 (Change Order), IW33 (Display Order), and EHSM (for handling service management).
  Documentation: Refer to SAP documentation or help files for detailed information on managing service orders and disconnection orders.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  
  If the problem persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.