How To Fix EH2025 - Notification required but not yet obtained

SAP Error Message - Details

• Message type: E = Error

• Message class: EH2 - Additional Messages for Disconenction/Reconnection

• Message number: 025

• Message text: Notification required but not yet obtained

What causes this issue?

The system has not yet received confirmation that customer notification
has been succesfully carried out.

System Response

The system cannot remotely disconnect a device unless a customer
notification workitem is completed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Complete the notification workitem by contacting the customer and
informing him or her of the upcoming disconnection. You can access the
notification by clicking the workitem icon (telephone). Note however
that customer notification is typically carried out in a CRM system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH2025 - Notification required but not yet obtained ?

  The SAP error message EH2025, which states "Notification required but not yet obtained," typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module. This error indicates that a required notification (such as a safety data sheet or a compliance notification) has not been generated or obtained for a specific material or process.
  Cause:
  
  Missing Notifications: The system expects a notification to be created for a specific material or process, but it has not been done.
  Configuration Issues: There may be configuration settings in the EHS module that are not set up correctly, leading to the system not recognizing that a notification is required.
  Data Inconsistencies: There could be inconsistencies in the master data related to the materials or processes that require notifications.
  Process Flow: The business process flow may not have been followed correctly, leading to the omission of necessary notifications.
  
  Solution:
  
  
  Create the Required Notification: 
  
  Identify the specific notification that is required for the material or process in question.
  Use the appropriate transaction code (e.g., EHS-related transactions) to create the missing notification.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings in the EHS module to ensure that all necessary notifications are defined and that the system is set up to generate them as required.
  Consult with your SAP EHS consultant or administrator to verify that the settings align with your business processes.
  
  
  
  Review Master Data:
  
  Check the master data for the material or process to ensure that all required fields are filled out correctly and that there are no missing links that could prevent the notification from being generated.
  Update any missing or incorrect data.
  
  
  
  Follow Business Process:
  
  Ensure that the business process flow is being followed correctly. If there are steps that have been skipped, make sure to complete them to allow for the generation of the required notifications.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling notifications in the EHS module.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the EHS module, such as those for creating notifications, managing safety data sheets, and compliance reporting.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create and manage notifications in the EHS module.
  Training and Resources: Consider training sessions or resources for users involved in EHS processes to ensure they understand how to manage notifications effectively.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the EH2025 error message in SAP.