How To Fix EH2007 - Device not selected for remote disconnection

SAP Error Message - Details

• Message type: E = Error

• Message class: EH2 - Additional Messages for Disconenction/Reconnection

• Message number: 007

• Message text: Device not selected for remote disconnection

What causes this issue?

You can only remotely disconnect AMI devices that have been selected for
remote disconnection. You do this by setting a flag located in the
<ZK>Disconnection Order </>screen, in the <ZK>Object to be disconnected
</>pane, in the <ZK>Remote Disconnection </>column.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system does not remotely disconnect devices that are not flagged for
remote disconnection.

How to fix this error?

Select an AMI device that has been selected for remote disconnection
Change the flag status of the current device such that it is selected
for remote disconnection
<ZH>Note</>
If there is no check-box present in the <ZK>Remote Disconnection </>
column, you cannot remotely control the corresponding device. In this
case you can only disconnect it manually

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH2007 - Device not selected for remote disconnection ?

  The SAP error message EH2007 "Device not selected for remote disconnection" typically occurs in the context of SAP GUI or when dealing with remote desktop sessions. This error indicates that the system is unable to disconnect a device (like a printer or a session) because it has not been properly configured for remote disconnection.
  Causes:
  
  Device Configuration: The device (e.g., printer) is not configured in the SAP system to allow remote disconnection.
  User Permissions: The user may not have the necessary permissions to disconnect the device.
  Session Management: There may be issues with how sessions are managed in the SAP environment, particularly in a remote desktop or terminal server setup.
  Network Issues: Connectivity problems between the SAP system and the device can also lead to this error.
  
  Solutions:
  
  
  Check Device Configuration:
  
  Ensure that the device is correctly configured in the SAP system. This includes checking the device type and ensuring that it is set up for remote disconnection.
  Go to transaction SPAD (Spool Administration) and verify the settings for the device.
  
  
  
  User Permissions:
  
  Verify that the user has the necessary authorizations to disconnect the device. This can be checked in transaction SU01 (User Maintenance) or by consulting with your SAP security team.
  
  
  
  Session Management:
  
  If you are using a remote desktop or terminal server, ensure that the session management settings are correctly configured. This may involve checking the settings on the server or consulting with your IT department.
  
  
  
  Network Connectivity:
  
  Check the network connection between the SAP system and the device. Ensure that there are no firewalls or network issues preventing communication.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. Sometimes, there are patches or updates that can resolve known issues.
  
  
  
  Restart the Device:
  
  If applicable, try restarting the device or the SAP GUI session to see if that resolves the issue.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on device configuration and management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the EH2007 error in your SAP environment.