How To Fix EH2004 - Cannot have both AMI and non-AMI devices selected

SAP Error Message - Details

• Message type: E = Error

• Message class: EH2 - Additional Messages for Disconenction/Reconnection

• Message number: 004

• Message text: Cannot have both AMI and non-AMI devices selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EH2004 - Cannot have both AMI and non-AMI devices selected ?

  The SAP error message EH2004, which states "Cannot have both AMI and non-AMI devices selected," typically occurs in the context of managing devices in the SAP IS-U (Industry Solution for Utilities) module. This error indicates that there is a conflict in the selection of devices, specifically between Advanced Metering Infrastructure (AMI) devices and non-AMI devices.
  Cause:
  The error arises when a user attempts to perform an operation that involves both AMI and non-AMI devices simultaneously. In SAP IS-U, AMI devices are those that are part of an advanced metering system, which allows for remote reading and management, while non-AMI devices are traditional meters that do not have these capabilities. The system does not allow for mixed operations on these two types of devices due to differences in their handling and data management.
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Review Device Selection: Check the list of devices you have selected for the operation. Ensure that you are only selecting either AMI devices or non-AMI devices, but not both.
  
  
  Filter Devices: If you need to perform operations on both types of devices, consider splitting your operations into two separate actions—one for AMI devices and another for non-AMI devices.
  
  
  Check Configuration: Ensure that your system configuration is set up correctly for handling AMI and non-AMI devices. This may involve checking settings in the device management area of SAP IS-U.
  
  
  Consult Documentation: Refer to SAP documentation or help resources specific to your version of SAP IS-U for any additional guidelines or best practices regarding device management.
  
  
  Contact Support: If the issue persists or if you are unsure about the device types, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  
  Related Information:
  
  SAP IS-U Module: This module is specifically designed for utility companies to manage customer accounts, billing, and device management.
  AMI Devices: These are smart meters that provide real-time data and can communicate with the utility provider for better management of resources.
  Non-AMI Devices: Traditional meters that require manual reading and do not have the advanced capabilities of AMI devices.
  
  By following these steps, you should be able to resolve the EH2004 error and proceed with your operations in SAP IS-U.