How To Fix EH428 - Device &1 has a disconnection status, for which no removal is possible

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 428

• Message text: Device &1 has a disconnection status, for which no removal is possible

What causes this issue?

The device has a disconnection status, for which removal is not
permitted.
Removal is not permitted if one of the following statuses exists for the
device:
Disconnection order entered
Disconnection entry created
Reconnection created

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH428 - Device &1 has a disconnection status, for which no removal is possible ?

  The SAP error message EH428 indicates that a device (identified by &1) has a disconnection status, which means that the system recognizes the device as disconnected and therefore does not allow any removal or further actions on it. This error typically occurs in the context of SAP Plant Maintenance (PM) or SAP Environment, Health, and Safety (EHS) modules, where devices or equipment are managed.
  Cause:
  
  
  Disconnection Status: The device is marked as disconnected in the system, which could be due to various reasons such as:
  
  The device has been physically disconnected or is not operational.
  The device status was manually set to disconnected in the system.
  There may be an issue with the device's configuration or data integrity.
  
  
  
  Pending Transactions: There may be ongoing transactions or processes associated with the device that prevent its removal.
  
  
  Authorization Issues: The user may not have the necessary permissions to perform actions on the device.
  
  
  Solution:
  
  
  Check Device Status: 
  
  Navigate to the device's master data in SAP and check its current status. If it is indeed marked as disconnected, you may need to investigate why it is in that state.
  
  
  
  Update Device Status:
  
  If the device is physically reconnected or operational, update its status in the system to reflect that it is connected. This can usually be done through the device's master data or maintenance order.
  
  
  
  Clear Pending Transactions:
  
  Ensure that there are no pending transactions or processes associated with the device. If there are, complete or cancel them as necessary.
  
  
  
  Check Authorizations:
  
  Verify that you have the necessary authorizations to perform actions on the device. If not, contact your SAP administrator to obtain the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to the device management process in your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW38 (Change PM Orders), IE02 (Change Equipment), or IL02 (Change Functional Location) to manage devices and their statuses.
  SAP Notes: Search for SAP Notes related to error EH428 for any patches or updates that may address the issue.
  User Manuals: Review user manuals or training materials specific to your organization’s SAP implementation for guidance on device management.
  
  By following these steps, you should be able to resolve the EH428 error and manage the device appropriately within the SAP system.