How To Fix EH415 - Enter a contract account as reference object for disconnection reason 03

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 415

• Message text: Enter a contract account as reference object for disconnection reason 03

What causes this issue?

You have attempted to create a disconnection document because the
<LS>disconnection dunning level</> has been reached in contract
accounts receivable and payable. However, you have not entered the
contract account as the reference object of the disconnection document.

System Response

The system cannot create the disconnection document.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH415 - Enter a contract account as reference object for disconnection reason 03 ?

  The SAP error message EH415, which states "Enter a contract account as reference object for disconnection reason 03," typically occurs in the context of managing utility services, particularly when dealing with disconnections in the SAP IS-U (Industry Solution for Utilities) module. This error indicates that a contract account must be specified when attempting to process a disconnection for a specific reason (in this case, reason code 03).
  Cause:
  The error is triggered when:
  
  A user attempts to execute a disconnection process without providing a valid contract account.
  The disconnection reason code (03) requires a contract account to be specified, but it is missing or incorrectly entered in the transaction.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Check the Transaction: Ensure that you are in the correct transaction for processing disconnections (e.g., using transaction codes like EA00, EA01, etc.).
  
  
  Enter Contract Account: 
  
  When prompted for the reference object, make sure to enter a valid contract account associated with the customer or service that you are trying to disconnect.
  Verify that the contract account exists and is active in the system.
  
  
  
  Review Disconnection Reason: 
  
  Confirm that the disconnection reason code you are using (03) is appropriate for the situation and that it indeed requires a contract account.
  If necessary, consult your organization's documentation or SAP configuration to understand the implications of the disconnection reason codes.
  
  
  
  Check User Authorizations: Ensure that you have the necessary permissions to perform disconnection actions in the system.
  
  
  Consult Documentation: If the issue persists, refer to SAP documentation or your organization's SAP support team for further guidance on handling disconnection processes.
  
  
  Related Information:
  
  Disconnection Reason Codes: Familiarize yourself with the various disconnection reason codes and their requirements. Each code may have specific prerequisites for processing.
  Contract Account Management: Understand how contract accounts are managed within SAP IS-U, including their relationship with customer accounts and service points.
  SAP Notes and Support: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  
  By following these steps, you should be able to resolve the EH415 error and successfully process the disconnection. If you continue to experience issues, consider reaching out to your SAP support team for further assistance.